Insights

Mobile apps, choice, and customer experience

July 09, 2024

We believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.

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It’s time to revisit mobile apps as a part of your government CX strategy

July 08, 2024

It’s time to update our view of native mobile apps to reflect today’s reality for government agencies.

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Open data and AI readiness

June 24, 2024

As federal agencies adopt artificial intelligence to improve their services, the most consequential policy directive impacting how they’ll use AI will ultimately turn out to be an OMB memo issued over ten years ago.

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Applying native mobile capabilities to government service delivery

June 06, 2024

Native mobile apps can and should be be a valuable part of a larger customer experience strategy, and federal agencies should examine how to best apply the benefits of mobile to the needs of their customers.

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Level up your impact: Making the move into government tech

May 15, 2024

People with a variety of backgrounds come to Ad Hoc seeking to make a greater impact by supporting the government on large-scale projects. Here, one team member shares insights into their move to a company that’s dedicated to empowering government agencies to improve users’ digital experiences.

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Selecting the best partners: Key evaluation criteria for government agencies

May 01, 2024

For government agencies, choosing the right partner is critical to ensuring successful outcomes and efficient, responsible use of taxpayer dollars. In this blog post, we identify key factors agencies should consider and how to set partners up for success following a contract award.

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Ad Hoc wins place on the HHS Software Integration and Frontend Technology BPA

April 26, 2024

We are incredibly pleased to be selected for this blanket purchase agreement, as it will allow us to continue supporting the Department of Health and Human Services.

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The DOJ’s new accessibility rule: A crisis or opportunity for state and local governments?

April 24, 2024

The Department of Justice (DOJ) recently finalized a new rule that will have major implications for state and local governments across the country.

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Two clear signs that you might be underinvesting in your platform

April 11, 2024

As agencies use platforms to deliver better customer experiences for their digital services, issues occasionally crop up. In this blog post, we talk about 2 common ones we’ve seen, what they mean, and how to fix them.

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How emerging-large companies can help agencies like GSA best achieve their goals

March 26, 2024

We believe that emerging-large technology companies like Ad Hoc offer the right balance of expert skills, deep knowledge, and capacity for individualized attention that can help you transform your services.

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Ad Hoc named a USA Today 2024 Top Workplace

March 20, 2024

USA Today has named Ad Hoc as one of their Top Workplaces USA for 2024.

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Parking signs and possible futures for LLMs in government

February 27, 2024

Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.

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