Approach > Product thinking

Building the right things in ways that solve real problems

Every software product begins with uncertainty. How can you know what will be the right solution months or years in advance?

Product thinking is a set of principles and methods that teams use to understand what’s needed and why, and then how to build that product through iterative delivery and feedback loops.

For government and non-profit organizations, product thinking helps create high-quality products while managing risks not accounted for in traditional IT project thinking, such as:

Usability risk
Hard to use or doesn’t solve a user’s problem

Viability risk
Products don’t work or aren’t needed

Feasibility risk
Inaccurate requirements jeopardize functionality

Public value risk
ProPoor experiences increase distrust and hinder policy outcomes

Case Study

See how product thinking helped Ad Hoc and the General Services Administration meet user needs and business goals on Search.gov.

Product thinking combines elements of human-centered design with Lean methods to reduce uncertainty and increase learning.

Traditionally, government IT projects are based on predefined requirements passed to engineering-only development teams for implementation. Those teams optimize for budget and time-to-completion without a clear sense of the user problems they’re solving or the policy outcomes the technology is meant to enable.

Product thinking helps agencies think about technology in terms of the problems it can solve and the value it can create. It connects an agency’s high-level visions and goals down to individual product objectives, experiments, and iterations. At every level, teams prioritize the highest-value work for agencies and users.