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Alex Mack

Alex leads user research and related design and experience work, supporting our practitioners as well as defining and articulating our approaches.

Alex Mack’s blog posts:

Introducing the Research Thinking Field Guide

A remote-first guide to remote culture

The right benchmarks

What research can do: A maturity model for government agencies

The impact of internal incentives on product outcomes

How bad incentives can lead projects astray, and how to set things straight

How to create an inclusive user research environment

The 21st Century IDEA Act Playbook Part 4: Prioritize modernization with user research

A case for incremental change and accessibility

Qualitative and quantitative research