Announcing the Platform Smells Playbook: Diagnose and fix common problems with your technology platform
June 13, 2023
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Services > Digital services
Flagship quality for every digital experience
Policy and public expectations demand that agencies excel at delivering digital services. Organizations must be able to diagnose the needs of users, build systems to meet those needs, and adopt tools and methods to continuously improve those services.
Ad Hoc can help you create exceptional digital experiences and deliver them at scale.
Selected digital service capabilities
Application development
Agile development of web, mobile, and business applications
API and interoperability development
Open-source integrations that support developers
Platform development
Infrastructure, DevOps, and applications that scale velocity
Workflow and process implementation
Case management and low-code tools that accelerate service delivery
Content management and creation
Plain language content that enables action
Secure and personalized experiences
Identity, Credential, and Access Management (ICAM) systems
Digital service operations
A digital-first PMO to support quality services
Design systems
Streamlined, consistent, and accessible experiences
The start of something bigger
Many public-service technology projects begin as a mandate to build or improve a specific service. Ad Hoc sees that as an opportunity to not only meet requirements but to show the larger possibilities of applying private-sector tools and methods to public-service challenges.
Culture of continuous learning
Make iteration and improvement the norm across your organization.
Product management practice
Reorient team priorities to focus on outcomes over outputs.
Technical infrastructure
Deploy tools to enable rapid iteration and frequent cloud deployments.
Human-centered approach
Bring an eye for user experience to every aspect of application development.
18.2
million
enrollments in healthcare plans using HealthCare.gov between 2019 and 2022. See the story.
Scale your digital services with a platform approach
Moving from one digital service success to an organization-wide transformation requires a new way of working. To achieve success at scale, organizations need a platform of shared tools that support all of their development teams. A platform approach can increase how teams deliver high quality, consistent experiences while increasing organizational cybersecurity and compliance.
Groundwork
Through Ad Hoc’s Groundwork Delivery Platform, organizations can purchase a platform built on top of best-of-breed cloud services chosen specifically to support digital service delivery. The Delivery Platform combines the value of a customized solution with the ease of simplified pricing and tools already vetted by experienced digital services teams.
Case study
HealthCare.gov
Ad Hoc is responsible for numerous aspects of HealthCare.gov, including program management and oversight of the public-facing website, back-end performance, and technical leadership for the entire program. Learn more about how we support CMS and HealthCare.gov.
Related approaches used for Medicare Plan Finder:
Zero downtime
during 2022 open enrollment
13%
increase in enrollment over 2021
66,000+
peak requests per minute
.18%
error rate