Services > Digital services

Flagship quality for every digital experience

Policy and public expectations demand that agencies excel at delivering digital services.

Organizations must be able to diagnose the needs of users, build systems to meet those needs, and adopt tools and methods to continuously improve those services.

Ad Hoc can help you create exceptional digital experiences and deliver them at scale.

Selected digital service capabilities

Application development

Agile development of web, mobile, and business applications

API and interoperability development

Open-source integrations that support developers

Platform development

Infrastructure, DevOps, and applications that scale velocity

Workflow and process implementation

Case management and low-code tools that accelerate service delivery

Content management and creation

Plain language content that enables action

Secure and personalized experiences

Identity, Credential, and Access Management (ICAM) systems

Digital service operations

A digital-first PMO to support quality services

Design systems

Streamlined, consistent, and accessible experiences

The start of something bigger

Many public-service technology projects begin as a mandate to build or improve a specific service. Ad Hoc sees that as an opportunity to both meet requirements and to show the larger possibilities of applying private-sector tools and methods to public-service challenges.

Culture of continuous learning

Make iteration and improvement the norm across your organization.

Product management practice

Reorient team priorities to focus on outcomes over outputs.

Technical infrastructure

Deploy tools to enable rapid iteration and frequent cloud deployments.

Human-centered approach

Bring an eye for user experience to every aspect of application development.

18.2

million

enrollments in healthcare plans using HealthCare.gov between 2019 and 2022. See the story

Scale your digital services with a platform approach

Moving from one digital service success to an organization-wide transformation requires a new way of working. To achieve success at scale, organizations need a platform of shared tools that support all of their development teams. A platform approach can increase how teams deliver high quality, consistent experiences while increasing organizational cybersecurity and compliance.

Two clear signs that you might be underinvesting in your platform

As agencies use platforms to deliver better customer experiences for their digital services, issues occasionally crop up. In this blog post, we talk about 2 common ones we've seen, what they mean, and how to fix them.

By: Mark Headd

April 11, 2024

Topics: Digital Services, Platforms
Read more of Two clear signs that you might be underinvesting in your platform

Announcing the Platform Smells Playbook: Diagnose and fix common problems with your technology platform

At Ad Hoc, we believe that shared technology platforms are often a critical part of government digital modernization efforts.

By: Mark Headd, Carter Baxter

June 13, 2023

Topics: Platforms, Engineering, Ideas, Product, Research, Devops
Read more of Announcing the Platform Smells Playbook: Diagnose and fix common problems with your technology platform

Introducing Ad Hoc’s Groundwork Delivery Platform

Government agencies are increasingly looking to innovate in ways that can help them quickly deliver high-quality, secure digital services to the public. But they often face challenges in building and deploying their user-facing applications efficiently.

By: Sarah Julian, Mark Headd

June 12, 2023

Topics: Platforms, Engineering, News
Read more of Introducing Ad Hoc’s Groundwork Delivery Platform
View all our blog posts on platforms

Groundwork: Delivery

Through Ad Hoc’s Groundwork Delivery Platform, organizations can purchase a platform built on top of best-of-breed cloud services chosen specifically to support digital service delivery. The Delivery Platform combines the value of a customized solution with the ease of simplified pricing and tools already vetted by experienced digital services teams.

Learn more

Case study

HealthCare.gov

Ad Hoc is responsible for numerous aspects of HealthCare.gov, including program management and oversight of the public-facing website, back-end performance, and technical leadership for the entire program. Learn more about how we support CMS and HealthCare.gov.

Related approaches used for Medicare Plan Finder:

  • Agile
  • Design Systems
  • Public ICAM
  • DevOps
  • APIs
  • Content
/images/screenshot-healthcaregov.jpg
12% drop

in bounce rate

90,000+

concurrent users

A+

Grade on responding to user tickets

Zero downtime

during 2022 open enrollment

All case studies