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Digital Experiences
Digital experiences are how people access government services. We design and build accessible, intuitive interfaces that work across every touchpoint—from mobile apps to call centers to in-person service. Through user-centered design, plain language content, and omnichannel delivery, we help agencies meet people where they are with services that work for everyone.
Selected capabilities
Web and native mobile applications
Agile development of web and native mobile applications
Omnichannel development
Service delivery across digital touchpoints
UI/UX and Service Design
An integrated approach all aspects of design-led services and products
Content strategy and management
Plain language content, content strategy, and holistic content management
Case Study: Digital Experiences
HealthCare.gov
Ad Hoc has impacted significant aspects of HealthCare.gov, including program management and oversight of the public-facing website, back-end performance, and technical leadership for the entire program. Learn more about about our work on HealthCare.gov.
Related approaches used for Medicare Plan Finder:
- Agile
- Design Systems
- DevOps
- APIs
- Content
12% drop
in bounce rate
90,000+
concurrent users
A+
Grade on responding to user tickets
Zero downtime
during 2022 open enrollment
18.2
million