Designing for delegation
Agentic, delegation-based services could reshape how people access government, cutting administrative burden – if agencies start building the right design patterns now.

October 1, 2025
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AI and agentic automation enable agencies to enhance workforce capability. We help agencies deploy AI responsibly by building agents that handle routine tasks, platforms that scale AI capabilities, and infrastructure that ensures security and observability. Through thoughtful automation and intelligent workflows, we help agencies spend less time on repetitive work and more time on mission-critical service.
Helping agencies make informed decisions on agentic experiences
Future-proofing service delivery
Building critical services and tools to support AI-informed development
From our UX research and design process, to our DevOps pipeline and engineering workflows, AI enables us to move faster as we maximize outcomes for the agencies we serve.
As we continue to build our capabilities, we're committed to bringing the best in AI to our customers in ways that are efficient, responsible, and secure.
Case Study: AI and Agentic Automation
Ad Hoc encourages our teams to bring creative solutions and leading technologies to our customer’s challenges.
Recently, one team used a natural language processing tool to bring the benefits of artificial intelligence to a data problem that had proven to be too complex for traditional methods.
The customer had a database of text entries that were approximately 30% duplicates. Because the entries all had very subtle variations, traditional deduplicating tools couldn’t identify them.
We then connected the tool to the database input fields through an API to nudge future inputs to use standardized language and keep the data clean.
With this careful application of AI, we were able to unlock new insights for our customer and allow them to improve how they used data to make decisions.
of existing content contained duplicates
billion word dataset
accuracy rate