Services

Delivering people-centered experiences

We enable digital-first agencies that serve people with the speed, efficiency, and care they deserve today. Our purpose-built teams, AI-accelerated development, and proven platforms reduce risk while maximizing outcomes.

 

Our Services

Digital experiences

Through user-centered design, plain language content, and omnichannel delivery, we help agencies meet people where they are with services that work for everyone.

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Systems transformation

We help agencies move beyond single-project wins to enterprise-wide modernization—building internal capacity to ship continuously, operate at scale, and reduce technical debt.

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Data interoperability

We enable governments to unlock the value of their data by making it accessible, standardized, and actionable—turning siloed datasets into connected infrastructure that powers better decisions and seamless service delivery.

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AI & Agentic Automation

With common sense approaches, we help agencies deploy AI responsibly by building agents that handle routine tasks, platforms that scale AI capabilities, and infrastructure that ensures security and observability.

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Download our capabilities sheet

Proven results

18.2

million

enrollments in healthcare plans using HealthCare.gov in 4 years

4.8

out of 5 stars

for the VA Health and Benefits mobile app based on more than 1 million downloads.

40%

increase

in enrollments using the new Medicare Plan Finder compared to the legacy tool.

The Government Digital Services Playbook

We’ve distilled 10 years of delivering people-centered experiences at scale into our playbook for effective digital services. Find 12 plays you can use to change your methods, culture, and technology while becoming a digital-first organization.

See the plays

We’re here for you

Let’s talk

Every major milestone begins with a conversation about the people you’re serving and the outcomes you’d like to achieve. Contact our team so we can learn about your goals and put together a team built for your needs.

Email us

How to work with us

  • Federal Civilian vehicles include:

    • GSA: MAS
    • GSA: OASIS+
    • HHS: SWIFT BPA
    • LOC: ASDSS
    • NASA: SEWP
    • VA: SPRUCE and T4NG2

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    State & Local:

    • CO: Digital Maturity Professional Services
    • MA: Statewide ITS81 IDIQ
    • MA: Massachusetts Digital Service Master Contract for Product Development, Data Analytics, and Operational Support Services
    • MD: Statewide Agile Teams 2024
    • VA: VDSS Category 2: Strategy Consulting, Category 3: Operations Consulting
    • ISO 9001:2015 Quality Management System
    • ISO/IEC 20000-1:2018 IT Service Management System
    • ISO/IEC 27001:2022 Information Security Management System
    • CMMI-DEV Maturity Level 3

    View all +

  • Amazon Web Services

    Cloud and DevOps tools ready for any government service

    Salesforce

    Adaptable software to operate complex services and processes

    Slack

    Efficient remote collaboration tool for teams of any size

    WordPress VIP

    Robust Content Management to manage government websites

    Learn more about Ad Hoc’s Partnerships +