As federal agencies adopt artificial intelligence to improve their services, the most consequential policy directive impacting how they'll use AI will ultimately turn out to be an OMB memo issued over ten years ago.

Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.

With the rise of AI and large language models (LLMs) like ChatGPT, government websites will need to change again in response to these new technologies.

As artificial intelligence (AI) tools begin to transform technology in general, they too are making their mark in government. At Ad Hoc, drawing on our practical experience with our federal customers and extensive prototyping and research, we believe AI tools present a valuable opportunity.

At Ad Hoc, we believe that shared technology platforms are often a critical part of government digital modernization efforts.

Technical debt is real debt. It will eventually be paid by someone.

One of the most important questions in government digital services is “what is our product?“

Whether you’re starting a new product analytics collaboration or trying to get a current one back on track, good partnerships require a well-structured, traceable process.

We’ve found that product operations can help scale impact by putting objective indicators at the center of product decision-making.