As we continue to explore what government design can and should be for native mobile apps, we’ll need a design system to scale this work.

In today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.

We believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.

It’s time to update our view of native mobile apps to reflect today’s reality for government agencies.

This summer, the Department of Veterans Affairs (VA) launched a new flagship mobile app built with the support of Ad Hoc to provide Veterans convenient, seamless, and secure access to their healthcare and benefits information.

What’s needed is a simple, purpose-built website to help borrowers apply for loan forgiveness, and help them stay enrolled in payment programs.

The focus of our sprint was MySanJose, a mobile app that residents use to make service requests of five services, such as reporting abandoned vehicles, or graffiti.

Recently, the U.S. Department of Veterans Affairs released a Request for Information looking for ideas in how to create mobile applications for Veterans. Here's a summary of our response.