As we continue to explore what government design can and should be for native mobile apps, we’ll need a design system to scale this work.

People like to have choices when it comes to accessing the government services they need, and they’re increasingly relying on mobile devices to do so.

In today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.

We believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.

It’s time to update our view of native mobile apps to reflect today’s reality for government agencies.

Native mobile apps can and should be be a valuable part of a larger customer experience strategy, and federal agencies should examine how to best apply the benefits of mobile to the needs of their customers.

This summer, the Department of Veterans Affairs (VA) launched a new flagship mobile app built with the support of Ad Hoc to provide Veterans convenient, seamless, and secure access to their healthcare and benefits information.

We know we need to build digital services holistically and inclusively to make them available to the largest possible number of people, regardless where the compliance bar is set.

What’s needed is a simple, purpose-built website to help borrowers apply for loan forgiveness, and help them stay enrolled in payment programs.