What does it take to make AI coding tools follow your team’s standards? Here, we introduce an open-source approach built from real government delivery experience.

As agencies explore and adopt AI-assisted coding tools, there's a growing body of research on how to use them most effectively.

Large federal agencies often face a common challenge: maintaining sprawling, interconnected information systems. Over time, organically grown architectures can lead to tightly coupled systems, siloed data, and communication challenges that hinder innovation and responsiveness to customer needs.

Ad Hoc took part in BenCon 2024 — an annual two-day conference hosted by the Beeck Center for Social Impact + Innovation at Georgetown University focused on charting the course to excellence in digital benefits delivery.

Native mobile apps can and should be be a valuable part of a larger customer experience strategy, and federal agencies should examine how to best apply the benefits of mobile to the needs of their customers.

Plain language may be just one facet to improving customer experience across the federal government, but it’s a powerful way agencies can make their services available to everyone. Learn how the Department of Labor created plain language resources that empowered state unemployment offices to create content for millions of people across the country.

Adequate funding is key to helping teams redesign government services to be more efficient and user-friendly. Read this blog post to learn why funding is so important and how agencies like the Department of Labor are using it in their digital modernization efforts to upgrade critical public benefits.

At Ad Hoc, we believe that shared technology platforms are often a critical part of government digital modernization efforts.

Fundamentally, research is about helping people make better decisions, and it should be an integral part of how any team develops products and services.