Ad Hoc took part in BenCon 2024 — an annual two-day conference hosted by the Beeck Center for Social Impact + Innovation at Georgetown University focused on charting the course to excellence in digital benefits delivery.

As federal agencies adopt artificial intelligence to improve their services, the most consequential policy directive impacting how they'll use AI will ultimately turn out to be an OMB memo issued over ten years ago.

Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.

The current Administration has made improving the experience people have using government websites and digital services one of its signature initiatives.

Imagine for a moment your team has built a digital service that thousands — or even millions — of people depend on. You’ve spent countless hours to ensure it runs smoothly and allows customers to seamlessly access the information they need. But one day the service unexpectedly shuts down, nobody can log in to their accounts, and help requests and frustrated messages come flooding in. What do you do?

With the rise of AI and large language models (LLMs) like ChatGPT, government websites will need to change again in response to these new technologies.

As artificial intelligence (AI) tools begin to transform technology in general, they too are making their mark in government. At Ad Hoc, drawing on our practical experience with our federal customers and extensive prototyping and research, we believe AI tools present a valuable opportunity.

At Ad Hoc, we believe that shared technology platforms are often a critical part of government digital modernization efforts.

Government agencies are increasingly looking to innovate in ways that can help them quickly deliver high-quality, secure digital services to the public. But they often face challenges in building and deploying their user-facing applications efficiently.