Introducing a government design system for native mobileAs we continue to explore what government design can and should be for native mobile apps, we’ll need a design system to scale this work.By: Danny ChapmanAugust 13, 2024Topics: Design, Mobile, Design SystemsRead more of Introducing a government design system for native mobile
Using human-centered design to improve customer experience: an AFCEA discussionOn January 18, 2023, leaders and executives within the public healthcare ecosystem convened at the annual AFCEA Bethesda Health IT Summit.By: Sarah JulianMarch 1, 2023Topics: Ideas, DesignRead more of Using human-centered design to improve customer experience: an AFCEA discussion
Developers are humans too: Why API documentation needs HCDHuman-centered design can be hugely beneficial to API documentation and the developers who reference it. Here are some ways to ensure the technical content is clear and concise.By: Darcy Duda, Elissa FrankleAugust 2, 2022Topics: Design, User Experience, ResearchRead more of Developers are humans too: Why API documentation needs HCD
A quick study in the benefits of a cohesive cross-functional teamThe benefits of working on a cross-functional team are many, and the experience is impactful for both the team and the customer. Let’s look at an example at how the flexibility of this kind of teaming helped us successfully produce under both time constraints and changing needs.By: Ryan LabradorJuly 26, 2022Topics: Engineering, Devops, DesignRead more of A quick study in the benefits of a cohesive cross-functional team
The case for null in design systemsSometimes an intentional absence of content is what's needed in a design system. Here, we'll explore why.By: Eric BaileyJuly 5, 2022Topics: Design, User ExperienceRead more of The case for null in design systems
Bringing service design to the VA digital services platformTo meet the needs of internal customers, Ad Hoc’s platform service design team takes a service design approach to continuously gather feedback and use that information to improve user interactions and experiences with the VSP program.By: Rebekah HickeyMarch 16, 2022Topics: Design, ResearchRead more of Bringing service design to the VA digital services platform
Imagining an app to simplify student loan forgivenessWhat’s needed is a simple, purpose-built website to help borrowers apply for loan forgiveness, and help them stay enrolled in payment programs.By: Paul SmithDecember 18, 2020Topics: Ideas, Design, MobileRead more of Imagining an app to simplify student loan forgiveness
The new Ad Hoc Government Digital Services PlaybookThe 2020 version is now a standalone playbook that any federal agency can use to replace enterprise software with proven techniques from the world of commercial software.By: Andre FranciscoAugust 18, 2020Topics: Ideas, Product, Design, Engineering, Research, User Experience, DevopsRead more of The new Ad Hoc Government Digital Services Playbook
Four myths about applying human-centered design to government digital servicesWhile human-centered design (HCD) is gaining traction, its underlying concepts are sometimes misunderstood. This can mislead teams into thinking they’re working in a human-centered way when in fact, their work is largely driven by requirements.By: Larry BafundoFebruary 20, 2020Topics: Product, Research, Design, User ExperienceRead more of Four myths about applying human-centered design to government digital services