Video: Adding a native mobile app to strengthen your CX strategyPeople like to have choices when it comes to accessing the government services they need, and they’re increasingly relying on mobile devices to do so.By: Sarah JulianAugust 5, 2024Topics: Customer Experience, MobileRead more of Video: Adding a native mobile app to strengthen your CX strategy
Good government gone mobile: 5 apps that showcase the opportunity of mobile in governmentIn today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.By: Mark HeaddJuly 25, 2024Topics: Customer Experience, MobileRead more of Good government gone mobile: 5 apps that showcase the opportunity of mobile in government
Mobile apps, choice, and customer experienceWe believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.By: Mark HeaddJuly 9, 2024Topics: Customer Experience, MobileRead more of Mobile apps, choice, and customer experience
It’s time to revisit mobile apps as a part of your government CX strategyIt’s time to update our view of native mobile apps to reflect today’s reality for government agencies.By: Mark HeaddJuly 8, 2024Topics: Customer Experience, MobileRead more of It’s time to revisit mobile apps as a part of your government CX strategy
How emerging-large companies can help agencies like GSA best achieve their goalsWe believe that emerging-large technology companies like Ad Hoc offer the right balance of expert skills, deep knowledge, and capacity for individualized attention that can help you transform your services.By: Mark HeaddMarch 26, 2024Topics: Digital Services, Customer ExperienceRead more of How emerging-large companies can help agencies like GSA best achieve their goals