Customer Experience

Video: Adding a native mobile app to strengthen your CX strategy

People like to have choices when it comes to accessing the government services they need, and they’re increasingly relying on mobile devices to do so.

By: Sarah Julian

August 5, 2024

Topics: Customer Experience, Mobile
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Good government gone mobile: 5 apps that showcase the opportunity of mobile in government

In today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.

By: Mark Headd

July 25, 2024

Topics: Customer Experience, Mobile
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Mobile apps, choice, and customer experience

We believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.

By: Mark Headd

July 9, 2024

Topics: Customer Experience, Mobile
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It’s time to revisit mobile apps as a part of your government CX strategy

It’s time to update our view of native mobile apps to reflect today’s reality for government agencies.

By: Mark Headd

July 8, 2024

Topics: Customer Experience, Mobile
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How emerging-large companies can help agencies like GSA best achieve their goals

We believe that emerging-large technology companies like Ad Hoc offer the right balance of expert skills, deep knowledge, and capacity for individualized attention that can help you transform your services.

By: Mark Headd

March 26, 2024

Topics: Digital Services, Customer Experience
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