Case Studies

Centers for Medicare & Medicaid Services (CMS)

Developing reliable backend operations and public-facing access to HealthCare.gov

To ensure millions of Americans have secure and reliable access to manage their healthcare enrollment, Ad Hoc supports the Centers for Medicare & Medicaid Services (CMS) in maintaining the site’s backend technical needs and the frontend user experience.
General Services Administration (GSA)

Redesigning Search.gov for trust and efficiency

Search.gov was designed to be a reliable, quality tool to help government web teams. However, research showed the site had navigation and other difficulties, so we set out to improve specific pain points while also making it more attractive to new users.
Department of Veterans Affairs (VA)

Enabling Veterans to schedule COVID-19 vaccinations online

When the COVID-19 vaccine became available, the VA needed an online option to help as many Veterans as possible schedule their vaccine appointments. We chose to use existing infrastructure to shorten the time needed to build the tool, which provided Veterans with an efficient, user-friendly experience.
Centers for Medicare & Medicaid Services (CMS)

Modernizing how Medicare beneficiaries find and enroll in plans

Ad Hoc worked with the Centers for Medicare & Medicaid Services to rethink how CMS could replace the decade-old Medicare Plan Finder tool with one that better serves Medicare beneficiaries and those who help them.
Department of Veterans Affairs (VA)

Creating a COVID-19 dashboard to help the VA prioritize their response

During the COVID-19 pandemic, the Department of Veterans Affairs needed to respond quickly and effectively to best serve Veterans and their families. Ad Hoc, in support of prime contractor Oddball, helped the VA build a COVID-19 digital response dashboard that included call center feedback and website usage to help measure the trajectory and success of the VA's COVID-19 digital services.
Centers for Medicare & Medicaid Services (CMS)

Retooling Find Local Help using human-centered design

When using the Find Local Help tool to connect with experts who could help with health insurance enrollment, users ran into difficulties with the site. Ad Hoc partnered with the Centers for Medicare & Medicaid Services to uncover the issues and build a simpler, more efficient process.
General Services Administration (GSA)

Using product management to meet user needs and business goals on Search.gov

To meet the needs of those using Search.gov and increase its presence in the market, Ad Hoc, along with prime contractor Fearless and the Search.gov team, incorporated product management processes and focused strategies to guide our work and improve the site that provides search results for more than 2,200 government websites.
Centers for Medicare & Medicaid Services (CMS)

Accelerating how agencies move from zero code to launch

When people shop for health insurance plans on HealthCare.gov, more than a quarter of API traffic is from people trying to determine if a plan covers their doctors and medication. This coverage data changes constantly, so to meet the demand, Ad Hoc helped the Centers for Medicare & Medicaid Services (CMS) develop a website to validate coverage data. And we were able to build it in less than a month.
Department of Veterans Affairs (VA)

Developing data-rich resources for teams building on VA.gov

To support the growing number of teams working on the Veteran-facing Services Platform (VSP), Ad Hoc’s Platform Analytics team created a standardized, scalable data warehouse and visualization tools that would meet the various teams’ needs and provide meaningful data for them to use when designing their products.
Consumer Financial Protection Bureau (CFPB)

Expanding equality through accessible data

When the Consumer Financial Protection Bureau held a one-week Innovation Tech Sprint, Ad Hoc responded with prototypes, content recommendations, and a long-term plan CFPB could use to create an effective developer experience that expanded access and use of home mortgage data.

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