Humans required: Why AI coding still requires human experts to work most effectivelyMarch 9, 2026As agencies explore and adopt AI-assisted coding tools, there's a growing body of research on how to use them most effectively.Read on of Humans required: Why AI coding still requires human experts to work most effectively
From PDF to platform: Using LLMs to transform authoritative copyright guidance into a digital-first experienceHere, we share an open-source example of how agencies can responsibly use AI to transform long-form policy documents into structured, digital-first experiences.By: Ari Hershowitz, Dan MunzFebruary 24, 2026Topics: Digital Services, AI, PlatformRead more of From PDF to platform: Using LLMs to transform authoritative copyright guidance into a digital-first experience
How government platforms make AI coding assistants more effectiveAI coding assistants are transforming how developers work, generating everything from boilerplate code to complex business logic in seconds. But these tools are only as effective as the context they have.By: Technology TeamFebruary 5, 2026Topics: AI, Platforms, Digital ServicesRead more of How government platforms make AI coding assistants more effective
The Addies: An annual celebration of excellence across Ad HocWe recently held our 4th annual Addie Awards, where team members are celebrated for the work they do to serve our customers and support one another.By: Sarah JulianDecember 17, 2025Topics: Life at Ad HocRead more of The Addies: An annual celebration of excellence across Ad Hoc
Transforming a complex website into a consistent, efficient resource with AI-powered tools and DrupalDiscover how Ad Hoc helped a federal agency untangle decades of legacy content and transform a massive, outdated website into a modern, intuitive experience for both staff and the public.By: Michael Weeks, Ari HershowitzSeptember 5, 2025Topics: AI, PlatformsRead more of Transforming a complex website into a consistent, efficient resource with AI-powered tools and Drupal
The modern agency toolkitGSA's new USAi.gov platform will help agencies build and scale essential AI capabilities that every modern government organization should have.By: Mark HeaddAugust 21, 2025Topics: Ai, PlatformsRead more of The modern agency toolkit
Transforming communications through an enterprise event busLarge federal agencies often face a common challenge: maintaining sprawling, interconnected information systems. Over time, organically grown architectures can lead to tightly coupled systems, siloed data, and communication challenges that hinder innovation and responsiveness to customer needs.By: Sarah Julian, Emily WilsonAugust 5, 2025Topics: Ideas, CXRead more of Transforming communications through an enterprise event bus
Platforms and AI: A new approach to government software deliveryA new approach combining platforms and AI is helping federal agencies build faster, more flexible digital services that meet today's policy requirements.By: Mark HeaddJuly 30, 2025Topics: Ai, PlatformRead more of Platforms and AI: A new approach to government software delivery
Introducing the Ad Hoc Website Modernization Field GuideIntroducing a new guide for government entities looking to upgrade their digital presence in a sustainable, user-focused way. We share what we’ve learned from successful projects, the pitfalls to avoid, and the principles that guide our work.By: Saul RodriguezMay 14, 2025Topics: NewsRead more of Introducing the Ad Hoc Website Modernization Field Guide
Unlocking new possibilities for public digital services with AWSAd Hoc is proud to announce our partnership with Amazon Web Services (AWS), a collaboration that strengthens our ability to deliver secure, scalable, and user-centered digital services for government agencies.By: Saul RodriguezJanuary 8, 2025Topics: NewsRead more of Unlocking new possibilities for public digital services with AWS
Ad Hoc awarded a place on OASIS+Ad Hoc has been awarded a place on OASIS+, allowing us to use our expertise in delivering efficient digital solutions to essential government services.By: Danny ChapmanJanuary 6, 2025Topics: NewsRead more of Ad Hoc awarded a place on OASIS+
Ad Hoc wins prime spot on VA SPRUCE vehicle as part of Peregrine Digital Services JVWe're thrilled by the opportunity to be a part of this contract vehicle and to continue our support of customers at the VA.By: Andre FranciscoOctober 2, 2024Topics: NewsRead more of Ad Hoc wins prime spot on VA SPRUCE vehicle as part of Peregrine Digital Services JV
Using generative AI to transform policy into codeAd Hoc took part in BenCon 2024 — an annual two-day conference hosted by the Beeck Center for Social Impact + Innovation at Georgetown University focused on charting the course to excellence in digital benefits delivery.By: Deirdre Holub, Mark HeaddSeptember 25, 2024Topics: Engineering, Ideas, AIRead more of Using generative AI to transform policy into code
Ad Hoc donates laptops to Ukrainian refugees in PolandThis summer, Ad Hoc donated 30 laptops to Ukrainian refugee children living in Wiśniew, Poland as part of a charity program to help children and families connect with other refugees.By: Andre FranciscoSeptember 4, 2024Topics: Life at Ad HocRead more of Ad Hoc donates laptops to Ukrainian refugees in Poland
Introducing a government design system for native mobileAs we continue to explore what government design can and should be for native mobile apps, we’ll need a design system to scale this work.By: Danny ChapmanAugust 13, 2024Topics: Design, Mobile, Design SystemsRead more of Introducing a government design system for native mobile
Good government gone mobile: 5 apps that showcase the opportunity of mobile in governmentIn today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.By: Mark HeaddJuly 25, 2024Topics: Customer Experience, MobileRead more of Good government gone mobile: 5 apps that showcase the opportunity of mobile in government
Mobile apps, choice, and customer experienceWe believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.By: Mark HeaddJuly 9, 2024Topics: Customer Experience, MobileRead more of Mobile apps, choice, and customer experience
It’s time to revisit mobile apps as a part of your government CX strategyIt’s time to update our view of native mobile apps to reflect today’s reality for government agencies.By: Mark HeaddJuly 8, 2024Topics: Customer Experience, MobileRead more of It’s time to revisit mobile apps as a part of your government CX strategy
Open data and AI readinessAs federal agencies adopt artificial intelligence to improve their services, the most consequential policy directive impacting how they'll use AI will ultimately turn out to be an OMB memo issued over ten years ago.By: Mark HeaddJune 24, 2024Topics: Engineering, Product, AIRead more of Open data and AI readiness
Applying native mobile capabilities to government service deliveryNative mobile apps can and should be be a valuable part of a larger customer experience strategy, and federal agencies should examine how to best apply the benefits of mobile to the needs of their customers.By: Danny ChapmanJune 6, 2024Topics: Mobile, IdeasRead more of Applying native mobile capabilities to government service delivery
Selecting the best partners: Key evaluation criteria for government agenciesFor government agencies, choosing the right partner is critical to ensuring successful outcomes and efficient, responsible use of taxpayer dollars. In this blog post, we identify key factors agencies should consider and how to set partners up for success following a contract award.By: Clara AbdurazakMay 1, 2024Topics: Digital ServicesRead more of Selecting the best partners: Key evaluation criteria for government agencies
Ad Hoc wins place on the HHS Software Integration and Frontend Technology BPAWe are incredibly pleased to be selected for this blanket purchase agreement, as it will allow us to continue supporting the Department of Health and Human Services.By: Sarah JulianApril 26, 2024Topics: NewsRead more of Ad Hoc wins place on the HHS Software Integration and Frontend Technology BPA
Two clear signs that you might be underinvesting in your platformAs agencies use platforms to deliver better customer experiences for their digital services, issues occasionally crop up. In this blog post, we talk about 2 common ones we've seen, what they mean, and how to fix them.By: Mark HeaddApril 11, 2024Topics: Digital Services, PlatformsRead more of Two clear signs that you might be underinvesting in your platform
How emerging-large companies can help agencies like GSA best achieve their goalsWe believe that emerging-large technology companies like Ad Hoc offer the right balance of expert skills, deep knowledge, and capacity for individualized attention that can help you transform your services.By: Mark HeaddMarch 26, 2024Topics: Digital Services, Customer ExperienceRead more of How emerging-large companies can help agencies like GSA best achieve their goals
Ad Hoc named a USA Today 2024 Top WorkplaceUSA Today has named Ad Hoc as one of their Top Workplaces USA for 2024.By: Sarah JulianMarch 20, 2024Topics: NewsRead more of Ad Hoc named a USA Today 2024 Top Workplace
Parking signs and possible futures for LLMs in governmentGovernment agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.By: Mark HeaddFebruary 27, 2024Topics: Product, Engineering, AIRead more of Parking signs and possible futures for LLMs in government
Scaling accessibility compliance at VA.gov through community and cultureAt Ad Hoc, we believe adopting an accessibility compliance mindset leads to more equitable digital services – even at the largest government agencies.By: Josh Kim, Eli Mellen, David KennedyFebruary 21, 2024Topics: AccessibilityRead more of Scaling accessibility compliance at VA.gov through community and culture
Prioritizing Louisiana users to create a better agriculture and forestry websiteYour website may be the first interaction your customers have with your organization, so it's critical that you build it around their needs. In this blog post, we explore how the Louisiana Department of Agriculture and Forestry focused on key elements to improve the experience for their users.By: Sarah Julian, Jim RyanNovember 29, 2023Topics: User ExperienceRead more of Prioritizing Louisiana users to create a better agriculture and forestry website
How to meet the newest WCAG 2.2 requirementsNew guidance was recently published to help make websites more usable and available to a wider range of people.By: Madison JordanNovember 16, 2023Topics: AccessibilityRead more of How to meet the newest WCAG 2.2 requirements
Plain language for the win: Improving customer experiences with clearer communicationPlain language may be just one facet to improving customer experience across the federal government, but it’s a powerful way agencies can make their services available to everyone. Learn how the Department of Labor created plain language resources that empowered state unemployment offices to create content for millions of people across the country.By: Sarah JulianNovember 8, 2023Topics: Department of Labor, User Experience, IdeasRead more of Plain language for the win: Improving customer experiences with clearer communication
Funding: The essential ingredient to successful digital modernizationAdequate funding is key to helping teams redesign government services to be more efficient and user-friendly. Read this blog post to learn why funding is so important and how agencies like the Department of Labor are using it in their digital modernization efforts to upgrade critical public benefits.By: Mark HeaddOctober 30, 2023Topics: News, Ideas, Department of LaborRead more of Funding: The essential ingredient to successful digital modernization
Ad Hoc joins IronArch Technology to launch Peregrine Digital Services, a new joint venture built to help the government better serve peopleThrough Peregrine, Ad Hoc and IronArch will have the ability to build on our years of experience supporting agencies as they modernize their platforms while providing better services to the public.By: Greg GershmanOctober 24, 2023Topics: NewsRead more of Ad Hoc joins IronArch Technology to launch Peregrine Digital Services, a new joint venture built to help the government better serve people
Engineering smaller burdensThe current Administration has made improving the experience people have using government websites and digital services one of its signature initiatives.By: Mark HeaddOctober 9, 2023Topics: EngineeringRead more of Engineering smaller burdens
Ad Hoc achieves CMMI-DEV Level 3Ad Hoc is proud to announce that we’ve been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI) - DevelopmentBy: Sarah JulianAugust 3, 2023Topics: NewsRead more of Ad Hoc achieves CMMI-DEV Level 3
The Ad Hoc Incident Response Playbook: Helping you prepare for service emergenciesImagine for a moment your team has built a digital service that thousands — or even millions — of people depend on. You’ve spent countless hours to ensure it runs smoothly and allows customers to seamlessly access the information they need. But one day the service unexpectedly shuts down, nobody can log in to their accounts, and help requests and frustrated messages come flooding in. What do you do?By: Eric Isbell, John FrenchJuly 26, 2023Topics: Security, EngineeringRead more of The Ad Hoc Incident Response Playbook: Helping you prepare for service emergencies
How AI and LLMs will change government websitesWith the rise of AI and large language models (LLMs) like ChatGPT, government websites will need to change again in response to these new technologies.By: Mark HeaddJuly 11, 2023Topics: Product, Engineering, AIRead more of How AI and LLMs will change government websites
What AI and Large Language Models can bring to governmentAs artificial intelligence (AI) tools begin to transform technology in general, they too are making their mark in government. At Ad Hoc, drawing on our practical experience with our federal customers and extensive prototyping and research, we believe AI tools present a valuable opportunity.By: Paul Smith, Mark HeaddJuly 5, 2023Topics: Product, Engineering, AIRead more of What AI and Large Language Models can bring to government
Become a champion for Section 508 compliance by using annotationsDesigners can live in the visual world of user interface (UI) design without often considering what’s under the hood.By: Dan Bivins, Jeana Clark, Natalie Hill, Meena SripalJune 28, 2023Topics: Accessibility, Design, User ExperienceRead more of Become a champion for Section 508 compliance by using annotations
Ad Hoc named a Washington Post 2023 Top WorkplaceThe Washington Post has named Ad Hoc as one of their Top Workplaces for 2023 in the Washington, D.C. area.By: Sarah JulianJune 16, 2023Topics: NewsRead more of Ad Hoc named a Washington Post 2023 Top Workplace
Announcing the Platform Smells Playbook: Diagnose and fix common problems with your technology platformAt Ad Hoc, we believe that shared technology platforms are often a critical part of government digital modernization efforts.By: Mark Headd, Carter BaxterJune 13, 2023Topics: Platforms, Engineering, Ideas, Product, Research, DevopsRead more of Announcing the Platform Smells Playbook: Diagnose and fix common problems with your technology platform
Introducing Ad Hoc’s Groundwork Delivery PlatformGovernment agencies are increasingly looking to innovate in ways that can help them quickly deliver high-quality, secure digital services to the public. But they often face challenges in building and deploying their user-facing applications efficiently.By: Sarah Julian, Mark HeaddJune 12, 2023Topics: Platforms, Engineering, NewsRead more of Introducing Ad Hoc’s Groundwork Delivery Platform
Using open-source LLMs to optimize government dataCompanies have been developing and using artificial intelligence (AI) for decades. But we’ve seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022.By: Sarah Julian, Angela WanerJune 7, 2023Topics: Platforms, Engineering, AIRead more of Using open-source LLMs to optimize government data
Creating a platform for employee-internal apps with GCPAt Ad Hoc, we’re big fans of making the right thing the easy thing for developers. That applies to our internal apps as much as it applies to customer-facing projects.By: Andrew GunschMay 31, 2023Topics: Platforms, EngineeringRead more of Creating a platform for employee-internal apps with GCP
Ad Hoc co-founders named finalists for Entrepreneur of the Year awardRecently, Ad Hoc’s co-founders, CEO Greg Gershman and CTO Paul Smith, were named among the Mid-Atlantic finalists for EY’s 37th annual Entrepreneur of the Year awards.By: Sarah JulianMay 15, 2023Topics: NewsRead more of Ad Hoc co-founders named finalists for Entrepreneur of the Year award
Introducing the Research Thinking Field GuideFundamentally, research is about helping people make better decisions, and it should be an integral part of how any team develops products and services.By: Alex MackMay 8, 2023Topics: Ideas, ResearchRead more of Introducing the Research Thinking Field Guide
Why new software and new people aren’t enough to transform your customer experienceThis shift, from prioritizing an organization’s needs to making the customer’s overall experience the driving force, is an incredible opportunity to positively transform people’s trust in the government.By: Sarah JulianMay 3, 2023Topics: Ideas, User ExperienceRead more of Why new software and new people aren’t enough to transform your customer experience
Using performance testing to build resilient systems for allA well-maintained, 10-year-old car will work fine to get you from A to B. A well-maintained bike will probably last even longer than the car. A 45-year-old landline phone can still receive and place calls. But what happens if you try to access a web page using a 3-year-old smartphone? How about a 5 or even a 10-year-old one?By: Eli Mellen, Erin FlahertyApril 19, 2023Topics: Accessibility, EngineeringRead more of Using performance testing to build resilient systems for all
Eleanor Desai named WashingtonExec 2023 Chief Officer Awards finalistOne of Ad Hoc’s core values is to cultivate great teams. We’ve brought together people from across the country who want to focus their time and talents helping our customers provide positive, efficient experiences for the public they serve.By: Sarah JulianApril 6, 2023Topics: NewsRead more of Eleanor Desai named WashingtonExec 2023 Chief Officer Awards finalist
Making your platform useful to developersA technology platform can dramatically improve the delivery of government digital services — if developers will actually use it.By: Jesse House, Kendra SkeeneApril 5, 2023Topics: Platforms, EngineeringRead more of Making your platform useful to developers
Achieving greater impact for Veterans with the Veterans Experience CenterVeterans have always played a critical role in how we research and help design products for the Department of Veterans Affairs (VA) and the Veteran community.By: Sarah JulianMarch 15, 2023Topics: News, Life at Ad HocRead more of Achieving greater impact for Veterans with the Veterans Experience Center
Very long lines: The true cost of technical debtTechnical debt is real debt. It will eventually be paid by someone.By: Mark HeaddMarch 8, 2023Topics: Ideas, ProductRead more of Very long lines: The true cost of technical debt
Using human-centered design to improve customer experience: an AFCEA discussionOn January 18, 2023, leaders and executives within the public healthcare ecosystem convened at the annual AFCEA Bethesda Health IT Summit.By: Sarah JulianMarch 1, 2023Topics: Ideas, DesignRead more of Using human-centered design to improve customer experience: an AFCEA discussion
Giving data a soul: Using human-centered design to create powerful data visualizationsData visualizations are a crucial tool to help us make sense of the massive amounts of data out there, but how many times have you seen a data visualization that you couldn’t understand?By: Elena NaidsFebruary 15, 2023Topics: Design, User Experience, DataRead more of Giving data a soul: Using human-centered design to create powerful data visualizations
Build an innovation culture by using data to learn, not to evaluate performanceAt its best, data is a tool for learning and innovation. It can help agencies understand markets better, increase efficiency, and improve decision-making.By: Marisa BhargavaFebruary 8, 2023Topics: IdeasRead more of Build an innovation culture by using data to learn, not to evaluate performance
Engineering chaos: a guide to building a game dayOne of the critical aspects of supporting large scale infrastructure is the ability to respond to potentially harmful issues that can arise throughout a project’s lifecycle.By: Eric IsbellJanuary 31, 2023Topics: EngineeringRead more of Engineering chaos: a guide to building a game day
A cloud migration is like a kitchen remodelOrganizations considering a migration to the cloud may not immediately think that television shows like "Help! I Wrecked My House," or "Rescue my Renovation" are relevant to the work that they are doing. But it just so happens that things like renovating a kitchen or putting an addition on your house can hold valuable lessons for moving systems to the cloud.By: Mark HeaddJanuary 25, 2023Topics: Engineering, PlatformsRead more of A cloud migration is like a kitchen remodel
Pushup: a new tool for creating dynamic web appsTo build and maintain server-side web applications faster and easier, we’ve created a new tool: Pushup. We designed Pushup for the Go programming language as a page-oriented, server-side web framework, similar to applications developed in PHP, Ruby on Rails, and Django for Python.By: Paul SmithJanuary 11, 2023Topics: EngineeringRead more of Pushup: a new tool for creating dynamic web apps
One year since the President’s executive order on customer experience, and much remains to be doneA year ago, the Biden administration released the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, commonly referred to as the CX EO.By: Alex CapellDecember 15, 2022Topics: User ExperienceRead more of One year since the President’s executive order on customer experience, and much remains to be done
Why defining your product is an essential question in government digital servicesOne of the most important questions in government digital services is “what is our product?“By: Mickin SahniDecember 9, 2022Topics: ProductRead more of Why defining your product is an essential question in government digital services
Teamwork makes the dream work: Managing effective product analytics projectsWhether you’re starting a new product analytics collaboration or trying to get a current one back on track, good partnerships require a well-structured, traceable process.By: Chloe Brown, Marisa BhargavaNovember 9, 2022Topics: Product, DataRead more of Teamwork makes the dream work: Managing effective product analytics projects
Platforms: More value, more quickly, more securelyAdopting a platform strategy should be a key component of how government agencies design and deliver digital services.By: Mark HeaddOctober 27, 2022Topics: Platforms, SecurityRead more of Platforms: More value, more quickly, more securely
A look under the hood of the new student loan debt relief applicationAs we did with covidtests.gov, let’s take a quick look and see what we can learn about the implementation of this application from a systems design perspective.By: Paul SmithOctober 21, 2022Topics: EngineeringRead more of A look under the hood of the new student loan debt relief application
How to use product operations to scale the impact of government digital servicesWe’ve found that product operations can help scale impact by putting objective indicators at the center of product decision-making.By: Mickin SahniOctober 19, 2022Topics: ProductRead more of How to use product operations to scale the impact of government digital services
How to build a data team when you’re not sure where to startUsing data to improve government digital services is crucial. But before you can build your data team, it's important to understand the various data roles and data team structures that can help you maximize your impact.By: Chloe BrownSeptember 27, 2022Topics: DataRead more of How to build a data team when you’re not sure where to start
Accelerating the ATO process with a platform approachBuilding compliance into a platform can accelerate security approval, which can also help speed up delivery of critical services to the public. In this post, we'll explore how it's done.By: Mark HeaddSeptember 20, 2022Topics: Platforms, SecurityRead more of Accelerating the ATO process with a platform approach
Building trust with users for long-term platform successBuilding trusting relationships with your platform users is a powerful way to ensure your product remains strong and healthy and those using it have a positive experience. In this post, we outline ways that will put you on a path to achieving these goals.By: Tim WrightSeptember 14, 2022Topics: Product, Engineering, PlatformsRead more of Building trust with users for long-term platform success
Connect the dots across your agency with product portfolio managementProduct portfolio management is an essential strategy for tracking initiatives across a large organization. Here are our recommendations that will help set your teams up for success and deliver better outcomes for your customers.By: Deirdre Clarke, Michelle Middaugh, Jonathan InternicolaAugust 30, 2022Topics: Product, IdeasRead more of Connect the dots across your agency with product portfolio management
Using a product approach to build and modernize APIsHear from our team who spoke at the CMS Convergence event about how we use a product approach when developing APIs and the benefits that come from doing so.By: Sarah JulianAugust 23, 2022Topics: Product, Api, User ExperienceRead more of Using a product approach to build and modernize APIs
Using a continuous ATO for better compliance and real-time dataThe ATO process can be a taxing, frustrating process that may slow down innovation on federal web applications. But enabling a continuous ATO can bring about a number of key benefits to both the program teams and those who review the ATO application.By: Eric IsbellAugust 16, 2022Topics: Devops, Security, IdeasRead more of Using a continuous ATO for better compliance and real-time data
A remote-first guide to remote cultureAs more organizations consider remote work, it's important to understand what it entails and how to ensure all team members feel supported. In this piece, we share a few practices we've found success with.By: Alex MackAugust 9, 2022Topics: Life at Ad HocRead more of A remote-first guide to remote culture
Developers are humans too: Why API documentation needs HCDHuman-centered design can be hugely beneficial to API documentation and the developers who reference it. Here are some ways to ensure the technical content is clear and concise.By: Darcy Duda, Elissa FrankleAugust 2, 2022Topics: Design, User Experience, ResearchRead more of Developers are humans too: Why API documentation needs HCD
A quick study in the benefits of a cohesive cross-functional teamThe benefits of working on a cross-functional team are many, and the experience is impactful for both the team and the customer. Let’s look at an example at how the flexibility of this kind of teaming helped us successfully produce under both time constraints and changing needs.By: Ryan LabradorJuly 26, 2022Topics: Engineering, Devops, DesignRead more of A quick study in the benefits of a cohesive cross-functional team
Using design systems for digital success within the federal spaceDesign systems can be an important tool for agencies looking to scale their digital transformation and improve services to the public. Read more to learn what problems design systems can address and what lessons we’ve learned in developing them.By: Barb DenneyJuly 18, 2022Topics: Design, Design Systems, User Experience, ProductRead more of Using design systems for digital success within the federal space
Gaining reliable insights with incorrigible dataData engineers in the public sector often face the challenge of large amounts of uncontrolled data from multiple sources. In this blog post, we look at solutions that help ensure reliability when resources are limited.By: Nathan PowellJuly 12, 2022Topics: Engineering, DataRead more of Gaining reliable insights with incorrigible data
The case for null in design systemsSometimes an intentional absence of content is what's needed in a design system. Here, we'll explore why.By: Eric BaileyJuly 5, 2022Topics: Design, User ExperienceRead more of The case for null in design systems
The carrots and sticks of platform governanceTaking an iterative approach to governance implementation will help you find a balance between the levels of written, automated, and manual enforcement to meet business and user needs without introducing unnecessary restrictions. Here are some recommendations.By: Kendra Skeene, Andrew GunschJune 30, 2022Topics: Product, Engineering, PlatformsRead more of The carrots and sticks of platform governance
Making the right thing the easiest thing: human-centered governance for platform adoptionThe way you choose to implement governance processes can make or break your platform's adoption and level of success.By: Kendra Skeene, Andrew GunschJune 27, 2022Topics: Engineering, PlatformsRead more of Making the right thing the easiest thing: human-centered governance for platform adoption
Ad Hoc acquires Cascades Technologies, LLCToday, Ad Hoc closed a deal to acquire Cascades Technologies, LLC, a federal IT company with decades of experience providing critical IT services to a broad range of federal agencies.By: Greg GershmanJune 14, 2022Topics: Department of Labor, NewsRead more of Ad Hoc acquires Cascades Technologies, LLC
The building blocks of platformsWe talk about platforms in terms of reuse of services, separation of responsibility, and platform “building blocks.” Framing platforms this way helps teams articulate the design, prioritization, and strategy of their platform.By: Andrew Gunsch, Kendra SkeeneJune 13, 2022Topics: Product, Engineering, PlatformsRead more of The building blocks of platforms
Building a mentorship program for product managersWe’ve created a supplemental APM mentorship program that provides a place for aspiring product managers to grow and experienced PMs to teach.By: Joanne EstebanMay 25, 2022Topics: Product, Life at Ad HocRead more of Building a mentorship program for product managers
Introducing the Ad Hoc Product Field GuideWith this guide, agencies can start moving from a project management mindset to a product-based approach to delivering services that enable them to better serve the public.By: Lenae StoreyApril 25, 2022Topics: Product, News, IdeasRead more of Introducing the Ad Hoc Product Field Guide
Product Reviews: Building a culture of feedback loops in governmentWe created Product Reviews to provide product managers with non-judgemental feedback on their strategic approaches from cross-functional peers.By: Amani Farooque, Joanne Esteban, Mickin SahniApril 18, 2022Topics: Product, Life at Ad HocRead more of Product Reviews: Building a culture of feedback loops in government
Setting the right benchmarks for site speed in governmentAs we think about ways in which government sites meet the needs of their users, speed is an integral part of what makes a site accessible to more people.By: Kendra SkeeneApril 12, 2022Topics: User Experience, Engineering, AccessibilityRead more of Setting the right benchmarks for site speed in government
Bringing service design to the VA digital services platformTo meet the needs of internal customers, Ad Hoc’s platform service design team takes a service design approach to continuously gather feedback and use that information to improve user interactions and experiences with the VSP program.By: Rebekah HickeyMarch 16, 2022Topics: Design, ResearchRead more of Bringing service design to the VA digital services platform
Developing a focus style for a themable design systemOn a recent project, we had a set of focus styles built into a design system that were inconsistent and ineffective, leading to a not-so-great end user experience.By: Scott WeberFebruary 8, 2022Topics: Accessibility, DesignRead more of Developing a focus style for a themable design system
Creating a flagship mobile app to meet Veterans’ needsThis summer, the Department of Veterans Affairs (VA) launched a new flagship mobile app built with the support of Ad Hoc to provide Veterans convenient, seamless, and secure access to their healthcare and benefits information.By: Cat Greim, Ambika RoosJanuary 26, 2022Topics: Mobile, Accessibility ComplianceRead more of Creating a flagship mobile app to meet Veterans’ needs
Examining the covidtests.gov architectureA day early, the Biden Administration has quietly launched the new website that allows households to order four COVID-19 rapid antigen tests.By: Paul SmithJanuary 18, 2022Topics: EngineeringRead more of Examining the covidtests.gov architecture
Tour the U.S. with Ad Hoc!If you’re looking to try something new, whether in your home state or another, check out our list for some bookmark-worthy adventures!By: Kierra RobinsonJanuary 10, 2022Topics: Life at Ad HocRead more of Tour the U.S. with Ad Hoc!
Crafting our leadership teams for fast, effective information flowAs people within Engineering take on new responsibilities, and new people join our teams, they are entering an intentionally-structured way of operating.By: Kathy KeatingJanuary 4, 2022Topics: Life at Ad Hoc, EngineeringRead more of Crafting our leadership teams for fast, effective information flow
Ad Hoc joins team on USDA Forest Service BPA to support modernizationAd Hoc will be responsible for providing human-centered design (HCD) and research capabilities to this partnership. HCD and research are both areas of expertise for Ad Hoc.By: Olesya MininaDecember 2, 2021Topics: NewsRead more of Ad Hoc joins team on USDA Forest Service BPA to support modernization
The right benchmarksWhile government websites don’t need to match or outpace commercial websites on design novelty or retention metrics, they should aim to outperform on ensuring users accomplish their goals easily and efficiently.By: Alex Mack, Dan Bivins, Kendra SkeeneNovember 30, 2021Topics: Product, Accessibility, Design, User ExperienceRead more of The right benchmarks
Using CX to align goals for improved service deliveryWe believe customer experience should serve as more of an active “sense and respond” function that helps agencies reduce friction to service delivery, rather than just a passive reporting role.By: Larry BafundoNovember 22, 2021Topics: Department of Labor, Product, User ExperienceRead more of Using CX to align goals for improved service delivery
Research as Diplomacy: The marriage of research and productReframing the research step and using it to bring stakeholders’ concerns to the forefront instead of pushing past them can turn research skeptics into research advocates. We call this approach Research as Diplomacy.By: Delgado Vidart, Kelly LeinNovember 10, 2021Topics: Product, ResearchRead more of Research as Diplomacy: The marriage of research and product
Learning to grow as an organization without losing who you areFor us, that has meant doubling down on our people and investing in new structures that promote professional development, technical excellence, and the impact of the digital services we support.By: Larry Bafundo, Kathy KeatingOctober 21, 2021Topics: Life at Ad HocRead more of Learning to grow as an organization without losing who you are
How Ad Hoc supports working parents and caregiversAd Hoc’s #remotelife culture gives our team members the flexibility to adjust their work to meet the needs of their lives.By: Madison JordanOctober 18, 2021Topics: Life at Ad HocRead more of How Ad Hoc supports working parents and caregivers
Improving government services, by designWe know that in order to build effective software, we need to understand the service’s current process. That’s where we turn to service design tools and methodologies.By: Kendra SkeeneOctober 13, 2021Topics: Product, DesignRead more of Improving government services, by design
6 concrete tips on how to keep good people while managing remotelyPeople are quitting their jobs in record numbers across many industries right now. How can we keep folks interested and engaged in their work, specifically in a remote environment?By: Shawna HeinSeptember 13, 2021Topics: Life at Ad HocRead more of 6 concrete tips on how to keep good people while managing remotely
When to manage focus in an accessible wayPopular JavaScript frameworks and tools can’t tell you when to manage focus. If you’re a product manager, designer, or engineer, properly managing focus so users know where to go is on you.By: David KennedySeptember 9, 2021Topics: Accessibility ComplianceRead more of When to manage focus in an accessible way
Ad Hoc continues to support CMS Hospital Quality ReportingAd Hoc and our prime contract partner, Bellese Technologies, won a contract from the Centers for Medicare & Medicaid Services to support the Hospital Quality Reporting 2.0 task order.By: Kierra RobinsonSeptember 7, 2021Topics: Health It, NewsRead more of Ad Hoc continues to support CMS Hospital Quality Reporting
Threat modeling: a journey of hypothetical nuancesThreat modeling at Ad Hoc often starts early in the process of designing a system, and can involve product managers as much as it does any of the engineering staff.By: Eric IsbellAugust 4, 2021Topics: SecurityRead more of Threat modeling: a journey of hypothetical nuances
Embarrassingly automatable as the first step of legacy modernizationPerhaps it’s time for an equivalent of Maslow’s classic hierarchy of needs, but for legacy modernization projects.By: Paul SmithJuly 20, 2021Topics: Ideas, Engineering, ApiRead more of Embarrassingly automatable as the first step of legacy modernization
Ad Hoc achieves three ISO certificationsAd Hoc is proud to announce that we’re now certified for three internationally recognized standards in quality management, information technology service management, and information security management.By: Casey DouglasJune 24, 2021Topics: NewsRead more of Ad Hoc achieves three ISO certifications
Creating a COVID-19 dashboard to help the VA prioritize their responseWith support from Ad Hoc and our prime contractor Oddball, the VA quickly built a COVID-19 digital reponse dashboard to help measure the trajectory and success of their COVID-19 digital services.By: Joanne EstebanJune 17, 2021Topics: Product, DataRead more of Creating a COVID-19 dashboard to help the VA prioritize their response
A path to transforming the nation’s unemployment insurance systemsThe time is ripe to rethink how the nation’s unemployment systems, many of which still rely on manual and paper-based processes, can be improved through new technology and approaches.By: Greg Gershman, Paul SmithJune 11, 2021Topics: Department of Labor, Ideas, Product, User Experience, ApiRead more of A path to transforming the nation’s unemployment insurance systems
The tech debt interest rateJust as interest on financial debt adds to the amount of money that must be repaid, interest on technical debt adds to the amount of code that will need to be revised.By: Craig Butler, Chuck McandrewJune 2, 2021Topics: EngineeringRead more of The tech debt interest rate
Ad Hoc awarded contract to support GSA Fleet Platform ModernizationAd Hoc, as part of a team led by prime contractor Karsun Solutions, has been awarded a contract to support a pivotal modernization project for the General Service Administration’s (GSA) Advanced Fleet Platform.By: Nancy WhittierMay 27, 2021Topics: NewsRead more of Ad Hoc awarded contract to support GSA Fleet Platform Modernization
Aligning human-centered design and Scaled Agile Framework (SAFe)While this mismatch in priorities can be a challenge, Bellese and Ad Hoc have found a number of product management strategies to bring the values of HCD into a SAFe environment.By: Tyreek Houston, Ian LowrieMay 25, 2021Topics: ProductRead more of Aligning human-centered design and Scaled Agile Framework (SAFe)
With existing tools, the IRS could connect people with healthcareCMS and IRS could use the digital infrastructure and information they have today to help millions of tax filers find affordable or free healthcare, thereby reducing the number of uninsured people in America.By: Ben KutilMay 19, 2021Topics: Api, Ideas, User Experience, Health ItRead more of With existing tools, the IRS could connect people with healthcare
What engineering teams can gain by prioritizing learningThe collective knowledge of a team's individual members is one of its most valuable assets. Today, I'm here to make the case for putting in extra effort to cultivate this collective knowledge.By: Seth EtterMay 10, 2021Topics: EngineeringRead more of What engineering teams can gain by prioritizing learning
Building stakeholder relationships remotelyBuilding a trusting and engaging partnership with stakeholders can be like building any relationship. What you put into it is what you get out of it.By: Scott WeberMay 4, 2021Topics: IdeasRead more of Building stakeholder relationships remotely
Introducing the ATO Field GuideAd Hoc is releasing an ATO Field Guide to inform the public, our customers, and our partners about how federal web applications are authorized to operate on behalf of the American people.By: Craig ButlerApril 28, 2021Topics: Engineering, Ideas, SecurityRead more of Introducing the ATO Field Guide
How I create small Go apps quicklyI often want to create a small web application to test out an idea or demonstrate some thing, and I've developed a small toolbox that helps me do so in Go.By: Bill MillMarch 29, 2021Topics: EngineeringRead more of How I create small Go apps quickly
The Ad Hoc COVID Report prototype is now open sourceToday, we're happy to announce that we have open-sourced the code that powers the COVID Report prototype.By: Bill MillMarch 24, 2021Topics: Engineering, Api, Health It, DataRead more of The Ad Hoc COVID Report prototype is now open source
What research can do: A maturity model for government agenciesMaturing a process is not easy, even if there is interest. It’s incumbent on human-centered design practitioners to recognize where an agency is with their practice, so they can identify how to help them grow.By: Alex Mack, Lauryl ZenobiMarch 10, 2021Topics: ResearchRead more of What research can do: A maturity model for government agencies
Lorem nope-sum: The benefits of using realistic content in UX researchPlaceholder content can trip up users and give you poorer results. When testing new designs with users, realistic content is key to convey the purpose and use of your designsBy: Libby Kaufer, Darcy Duda, Gretchen MaciolekFebruary 23, 2021Topics: User Experience, ResearchRead more of Lorem nope-sum: The benefits of using realistic content in UX research
Building a federal front door for vaccinationsThrough research, we’ve landed on a handful of principles that could shape a federal vaccination website and core features the website should provide on launch.By: Barry PattersonFebruary 19, 2021Topics: Health It, Ideas, Accessibility Compliance, User ExperienceRead more of Building a federal front door for vaccinations
Ad Hoc wins contract to support Head Start data platformAd Hoc is proud to have been awarded a contract from the Office of Head Start to help them build a modern data system that will allow the program to better serve more than a million children across the U.S every year.By: Shoptaw KussinFebruary 15, 2021Topics: News, DataRead more of Ad Hoc wins contract to support Head Start data platform
Prototyping a COVID-19 vaccination verification appAd Hoc has created a prototype that would allow Medicare beneficiaries to check their vaccination status in an easy-to-use web app.By: Barry PattersonJanuary 28, 2021Topics: Api, Ideas, Engineering, Health ItRead more of Prototyping a COVID-19 vaccination verification app
Prototyping a COVID-19 vaccination verification appAd Hoc has created a prototype that would allow Medicare beneficiaries to check their vaccination status in an easy-to-use web app.By: Barry PattersonJanuary 28, 2021Topics: Api, Ideas, Engineering, Health ItRead more of Prototyping a COVID-19 vaccination verification app
Why Ad Hoc is offering free COVID-19 vaccination consultingWe're offering an hour of free consultation to any U.S. government operating a COVID-19 vaccination website or mobile app. There’s no catch, just contact us, and we’ll help you.By: Paul SmithJanuary 26, 2021Topics: Devops, Health ItRead more of Why Ad Hoc is offering free COVID-19 vaccination consulting
What it's like to be a product manager at Ad HocWe’re looking for people at all levels of experience who are interested in solving hard problems and helping organizations adopt more iterative and human-centered ways of working.By: Larry BafundoJanuary 13, 2021Topics: Life at Ad Hoc, ProductRead more of What it's like to be a product manager at Ad Hoc
Getting ready for launchLaunches can be unpredictable. Having a plan for launch can help you focus on that which you can control and set you up to recover more quickly should things go wrong.By: Paul SmithJanuary 8, 2021Topics: Ideas, Devops, EngineeringRead more of Getting ready for launch
Imagining an app to simplify student loan forgivenessWhat’s needed is a simple, purpose-built website to help borrowers apply for loan forgiveness, and help them stay enrolled in payment programs.By: Paul SmithDecember 18, 2020Topics: Ideas, Design, MobileRead more of Imagining an app to simplify student loan forgiveness
The impact of internal incentives on product outcomesAgencies that take the time to set outcome-based North Stars, align their internal incentives to reward outcomes, and empower their product owners are better prepared to build excellent products for the public.By: Mike Eng, Alex Mack, Lenae StoreyDecember 15, 2020Topics: ProductRead more of The impact of internal incentives on product outcomes
How bad incentives can lead projects astray, and how to set things straightWhile there is a great deal written about how perverse incentives can lead to unintended outcomes, we wanted to focus on how using the right incentives can drive the right behaviors — both at the individual and organizational levels.By: Mike Eng, Lenae Storey, Alex MackDecember 8, 2020Topics: ProductRead more of How bad incentives can lead projects astray, and how to set things straight
Supporting the busiest time of the year for Medicare beneficiariesAt Ad Hoc, it’s imperative that we think critically and iteratively about how we can make this stressful experience as simple and intuitive as possible.By: Cindy PhanOctober 15, 2020Topics: User Experience, Api, Devops, Health It, DataRead more of Supporting the busiest time of the year for Medicare beneficiaries
Automating Terraform modulesOn a recent project, my team identified the need to transition from a directory in our main DevOps repository that contains all of our Terraform modules to a discrete repository for each module.By: Demian GintherAugust 25, 2020Topics: Engineering, DevopsRead more of Automating Terraform modules
The new Ad Hoc Government Digital Services PlaybookThe 2020 version is now a standalone playbook that any federal agency can use to replace enterprise software with proven techniques from the world of commercial software.By: Andre FranciscoAugust 18, 2020Topics: Ideas, Product, Design, Engineering, Research, User Experience, DevopsRead more of The new Ad Hoc Government Digital Services Playbook
How agencies can scale up digital services in the wake of COVID-19Every agency, from federal to local, needs to envision a way they can serve their constituents with as little in-person contact as possible.By: Greg GershmanJuly 21, 2020Topics: IdeasRead more of How agencies can scale up digital services in the wake of COVID-19
For remote work, try starting with trustIf your team is new to remote work, spend as much time setting up an environment based on trust as you are setting up technical tools to make it possible.By: Sophia DengoJuly 16, 2020Topics: Life at Ad HocRead more of For remote work, try starting with trust
The problem might not be COBOLThe government's problem isn’t using old code or older programming languages. The problem is often that they’re using code that wasn’t designed to meet the needs of people who use it.By: Paul SmithJuly 10, 2020Topics: Ideas, Engineering, User ExperienceRead more of The problem might not be COBOL
What does product thinking look like at Search.gov?Search.gov is an enormous opportunity to improve interactions between government and the people it serves. However, like any tech product, there is more to build than we have resources for.By: Ayush ChakravartyJune 30, 2020Topics: ProductRead more of What does product thinking look like at Search.gov?
How to create a welcoming user research environmentAs researchers, we’re on the front lines of understanding the people who use our services, and that means we need to be thoughtful in how we conduct our research.By: Alex Mack, Elissa FrankleJune 18, 2020Topics: ResearchRead more of How to create a welcoming user research environment
Ad Hoc, Fearless, and Ellumen win contract to continue support of Blue Button 2.0The Blue Button 2.0 program is a pivotal part of the move towards a more interoperable healthcare system that will give people more control over their healthcare data.By: Greg GershmanJune 9, 2020Topics: News, Api, Health It, DataRead more of Ad Hoc, Fearless, and Ellumen win contract to continue support of Blue Button 2.0
How to keep your research practice going in a remote worldInstead of hitting pause on user research plans, now is the time to understand the benefits of remote research.By: Mike Eng, Jimmy McconnellMay 12, 2020Topics: ResearchRead more of How to keep your research practice going in a remote world
Accessibility compliance at Accessibility Camp 2020This January, 33 Ad Hoc team members came together in sunny Orlando, Florida for the first Ad Hoc Accessibility Camp, a three-day gathering to learn and practice making our services more compliant with accessibility requirements.By: Danny ChapmanApril 20, 2020Read more of Accessibility compliance at Accessibility Camp 2020
Modernizing how Medicare beneficiaries find and enroll in coverageOur approach to the Medicare Plan Finder was to build a tool and process that would allow us to continuously improve what we provided to beneficiaries and those who support them.By: Cindy PhanApril 9, 2020Topics: User Experience, Health ItRead more of Modernizing how Medicare beneficiaries find and enroll in coverage
Ad Hoc wins contract to continue support of HealthCare.govAd Hoc is honored by CMS’s continued trust in our team, and we’re thrilled to continue putting our team’s skills towards creating an intuitive and reliable experience for people signing up for healthcare.By: Greg GershmanFebruary 25, 2020Topics: NewsRead more of Ad Hoc wins contract to continue support of HealthCare.gov
Four myths about applying human-centered design to government digital servicesWhile human-centered design (HCD) is gaining traction, its underlying concepts are sometimes misunderstood. This can mislead teams into thinking they’re working in a human-centered way when in fact, their work is largely driven by requirements.By: Larry BafundoFebruary 20, 2020Topics: Product, Research, Design, User ExperienceRead more of Four myths about applying human-centered design to government digital services
Why design skills are a power-up for researchersFiguring out your research questions, finding participants, and doing the research are only part of the challenge. Perhaps the most significant work comes when you need to tell the story of your research.By: Libby KauferJanuary 23, 2020Topics: Research, DesignRead more of Why design skills are a power-up for researchers
Dependency audits on JavaScript projectsTo help improve the security of our projects, we integrated a way to audit our application dependencies into our agile development process.By: Rodrigo MunozDecember 17, 2019Topics: EngineeringRead more of Dependency audits on JavaScript projects
Anthropology techniques in human-centered design: The deep hangAnthropologist Clifford Geertz has a great story about a wink.If you’re in a crowded room and you happen to see someone twitch their eye, what do you think:By: Nikki CarelockNovember 20, 2019Topics: ResearchRead more of Anthropology techniques in human-centered design: The deep hang
The case for listening to enterprise usersFor companies that rely on consumer sales, there’s a clear business case for creating intuitive, pleasurable user experiences. But what about situations where the consumer or end user is not the customer?Where the organization is the customer, there may seem to be less incentive to design around the needs of end users. This is certainly the case in many organizations that rely on enterprise systems. If the system basically works, the thinking goes, why focus too heavily on the experience of using it?By: Daveena TauberNovember 12, 2019Topics: Research, User ExperienceRead more of The case for listening to enterprise users
Ad Hoc awarded contract to support VA healthcare modernizationAd Hoc, as part of a team led by prime contractor Liberty IT Solutions, LLC (Liberty), has been awarded a contract to support a critical Department of Veterans Affairs (VA) healthcare modernization project.By: Bryan SchnitkerNovember 5, 2019Topics: News, User ExperienceRead more of Ad Hoc awarded contract to support VA healthcare modernization
Navigating government barriers to human-centered designHuman-centered design practitioners in government face an entirely different world of constraints and incentives than their industry peers. For human-centered design folks entering government work, these constraints can feel like a barrier to designing better services.By: Laura EllenaOctober 22, 2019Topics: Design, Accessibility Compliance, User Experience, ResearchRead more of Navigating government barriers to human-centered design
Human-centered design helps government make better decisionsWhy is human-centered design different? Why should you pay attention to this term, and how can it add value and meaning to government work?By: Danny ChapmanOctober 16, 2019Topics: Design, User Experience, ResearchRead more of Human-centered design helps government make better decisions
Design systems in government: How to ease handoffsThe end of a contract and subsequent transition represents a risk: not only will the system potentially sit idle or be forgotten, but the culture change you’ve been trying to effect may stop as well.By: Sophia DengoOctober 11, 2019Topics: Design, Design SystemsRead more of Design systems in government: How to ease handoffs
Design systems in government: When to startThese two systems provide a helpful contrast for what it looks like when you begin a project with a design system and when you add it later. Let’s dig in.By: Sophia DengoOctober 3, 2019Topics: Design, Design SystemsRead more of Design systems in government: When to start
Launching a government MVP in less than a monthOn behalf of the Centers for Medicare & Medicaid Services, we recently launched a site for insurance issuers. We went from zero lines of code to a production MVP serving pilot users in under a month.By: Brian KingOctober 1, 2019Topics: Product, Health It, EngineeringRead more of Launching a government MVP in less than a month
Design systems in government: Improving documentation for better collaborationIn this post, we’re going to provide some guidance on building or maintaining the documentation for design systems, but many of these concepts could easily apply to other types of projects.By: Scott Weber, John FrenchSeptember 26, 2019Topics: Design, Design SystemsRead more of Design systems in government: Improving documentation for better collaboration
Using feature flags and dynamic blocks in Terraform 0.12.xWith the advent of the new HCL 2 language in Terraform, I’ve been using the newly available methods to make the internal Terraform modules that my team has written more functional and less inter-dependent.By: Demian GintherSeptember 24, 2019Topics: EngineeringRead more of Using feature flags and dynamic blocks in Terraform 0.12.x
Design systems in government: Communication is criticalDesign system communication is a two-way street. Establishing a strong communication strategy to get information from teams using the design system and provide the core team with information is critical for its success.By: Scott WeberSeptember 18, 2019Topics: Design, Design SystemsRead more of Design systems in government: Communication is critical
Design systems in government: Less can be moreLet’s examine two directions you can take when creating a government design system: incorporate everything into the design system, or make the design system as small and flexible as possible.By: John FrenchSeptember 12, 2019Topics: Design, Design SystemsRead more of Design systems in government: Less can be more
The 21st Century IDEA Act Playbook Part 5: Scaling design systemsThe details of how the Office of Management and Budget will interpret this mandate into regulation are still to be determined, and it’s important that those regulations provide a smart, flexible way for agencies to adopt the USWDS.By: John FrenchSeptember 10, 2019Topics: Ideas, Design, Idea ActRead more of The 21st Century IDEA Act Playbook Part 5: Scaling design systems
The 21st Century IDEA Act Playbook Part 4: Prioritize modernization with user researchThe 21st Century IDEA Act mandates that every agency prioritize public services that need modernization. The best way for agencies to prioritize their services is to thoroughly research how users interact with those services.By: Mike Eng, Alex MackSeptember 4, 2019Topics: Ideas, Research, Accessibility, Idea ActRead more of The 21st Century IDEA Act Playbook Part 4: Prioritize modernization with user research
Ad Hoc wins contracts to continue support of Veteran digital servicesRecently, Ad Hoc and our prime contractor partners at Oddball and GovernmentCIO won two contracts from the Department of Veterans Affairs to support the VA’s Veteran-Facing Services Applications and Platform programs.By: Greg GershmanAugust 28, 2019Topics: NewsRead more of Ad Hoc wins contracts to continue support of Veteran digital services
The 21st Century IDEA Act Playbook Part 3: Customized, mobile-friendly experiencesToday, we’ll finish up the first section of the IDEA Act with the final two requirements for public websites and digital services.By: Greg GershmanAugust 26, 2019Topics: Ideas, User Experience, Mobile, Idea ActRead more of The 21st Century IDEA Act Playbook Part 3: Customized, mobile-friendly experiences
What makes an API simple?Whenever you're trying to make something simple, it's important to think of the people who are using your tool.By: Seth EtterAugust 23, 2019Topics: Engineering, Api, User ExperienceRead more of What makes an API simple?
The 21st Century IDEA Act Playbook Part 2: Search, security, and serving usersIn this section, I’ll continue looking at the IDEA Act’s new requirements for public websites and digital services, including a deep dive into what it means to design services around the needs of your users.By: Greg GershmanAugust 21, 2019Topics: Ideas, Product, User Experience, Idea ActRead more of The 21st Century IDEA Act Playbook Part 2: Search, security, and serving users
The 21st Century IDEA Act Playbook Part 1: Accessibility compliance, appearance, and overlapReading the IDEA Act, I saw much of how Ad Hoc works with our customers on government digital services. I thought it would be helpful to share our experience in implementing these kinds of digital services.By: Greg GershmanAugust 15, 2019Topics: Ideas, Accessibility, Product, Design, Idea ActRead more of The 21st Century IDEA Act Playbook Part 1: Accessibility compliance, appearance, and overlap
Defining digital services and what they mean for product teamsWe don’t have a shared definition for what government digital service means. This post offers one perspective by outlining how we think about digital services and how these ideas relate to our product practice.By: Larry BafundoAugust 14, 2019Topics: Ideas, ProductRead more of Defining digital services and what they mean for product teams
Expanding the possible with the Find Local Help toolFind Local Help is a tool from Healthcare.gov that connects people to in-person, one-on-one help signing up for health insurance. In 2017, CMS contracted with Ad Hoc to improve the performance and user experience of the tool.By: Savannah Million, Carolyn WilliamsJune 20, 2019Topics: Design, User Experience, Health ItRead more of Expanding the possible with the Find Local Help tool
A case for incremental change and Section 508 complianceAs we consider accessibility compliance, we also need to keep in mind the impact of disruptions, particularly for audiences who rely on predictability and for whom recreating their accommodations can be a painful process.By: Alex MackJune 18, 2019Topics: DesignRead more of A case for incremental change and Section 508 compliance
Prototyping the Ad Hoc Hotel & CasinoWe used this scenario to introduce people to the human-centered, service-design-rooted processes we employ to understand a problem, learn quickly, and adjust.By: Caitlin WeberJune 13, 2019Topics: Product, DesignRead more of Prototyping the Ad Hoc Hotel & Casino
Three Ad Hoc-supported projects win FedHealthIT awardsThe Centers for Medicare & Medicaid Services won for their work on the Beneficiary Claims Data API and the Federally Facilitated Marketplace Cloud Migration, while the Department of Veterans Affairs won for Lighthouse, their API program.By: Greg GershmanJune 11, 2019Topics: News, Api, Health It, DataRead more of Three Ad Hoc-supported projects win FedHealthIT awards
Product management at Ad HocAt Ad Hoc, we define product management as “the practice of shipping the right things, given business goals, user needs, and constraints.” It’s a discipline, not a process, for maximizing value.By: Larry BafundoMay 31, 2019Topics: ProductRead more of Product management at Ad Hoc
Successful procurements are built on strong relationshipsMy theory is that a more relationship-based approach would better enable the government to have success on technology procurements than the seemingly distant and transactional relationship that appears to often exist in traditional procurement.By: Greg GershmanMay 30, 2019Topics: IdeasRead more of Successful procurements are built on strong relationships
New services from the Ad Hoc Innovation teamToday, we’re excited to announce that Ad Hoc is launching a new set of services from our Innovation team.By: Kaitlin DevineMay 23, 2019Topics: NewsRead more of New services from the Ad Hoc Innovation team
Ad Hoc wins place on Medicare Payment System Modernization BPAEarlier this month, the Centers for Medicare & Medicaid Services (CMS) awarded Ad Hoc a place on the Medicare Payment System Modernization (MPSM) Blanket Purchase Agreement (BPA).By: Mark KrempleyMay 17, 2019Topics: News, Health ItRead more of Ad Hoc wins place on Medicare Payment System Modernization BPA
Becoming stewards of the social infrastructureAs an organization committed to improving social infrastructure, we must also put our research, design, product, and engineering skills to work on all aspects of public service delivery.By: Paul SmithMay 3, 2019Topics: IdeasRead more of Becoming stewards of the social infrastructure
Measuring a process’ memory in OS X/LinuxI recently found myself needing to measure the memory usage of a program throughout its run time, and was surprised that I didn’t find a tool out there already that did what I wanted.By: Bill MillMay 1, 2019Topics: EngineeringRead more of Measuring a process’ memory in OS X/Linux
The power of being naiveSubject matter naiveté is our expertise. We’re hired to be experts in process, creation, and problem solving, and the primary tool we use to do this work is asking questions.By: Caitlin WeberApril 23, 2019Topics: User Experience, DesignRead more of The power of being naive
Come see Ad Hoc at the Code for America Summit 2019!On May 29 - 31, a contingent of the Ad Hoc team will be traveling to Oakland, CA for the 2019 Code for America summit where we’ll be running a hands-on workshop.By: Kaitlin DevineApril 18, 2019Topics: NewsRead more of Come see Ad Hoc at the Code for America Summit 2019!
Creating a human centered information architecture on VA's developer portalVA's Developer Portal is the front door access to VA's high-quality APIs (Application Programming Interfaces) which developers can use to learn about and access services using VA data.By: Julia ElmanApril 17, 2019Topics: Design, Research, ApiRead more of Creating a human centered information architecture on VA's developer portal
Decommissioning CohortsCohorts is Ad Hoc’s custom-built user research participant management application. Cohorts has been used at some point by nearly every research team at Ad Hoc, however, we’ve run up against Cohorts’ limits.By: Lauryl ZenobiFebruary 13, 2019Topics: ResearchRead more of Decommissioning Cohorts
Gift exchange — because even #remotelife people like giftsAs 2018 drew to an end, the season of appreciation, gratefulness, and gifting was coming upon us.By: Cindy PhanFebruary 6, 2019Topics: Life at Ad HocRead more of Gift exchange — because even #remotelife people like gifts
Ad Hoc's design team experiments with a book clubFour months ago, when so much felt uncertain and I was getting ready to begin my first day at Ad Hoc, passages from Bird by Bird are what made the excitement swallow the anxiety in my stomach.By: John FrenchDecember 11, 2018Topics: Life at Ad Hoc, DesignRead more of Ad Hoc's design team experiments with a book club
My view of OpsCampInternal company training events are often associated with boredom, long monologues, and Powerpoint presentations. My first Ad Hoc training event was exactly the opposite.By: Jesse SkeetsNovember 30, 2018Topics: Engineering, Devops, ProductRead more of My view of OpsCamp
Ad Hoc receives Contractor of the Year awardThe awards recognize leadership, innovation, and commitment to excellence among contractors, executives, and program partners in the Greater Washington, DC, area.By: Greg GershmanNovember 13, 2018Topics: NewsRead more of Ad Hoc receives Contractor of the Year award
Ad Hoc begins work on MACFinIn late September, Ad Hoc began work on the Medicaid and Children’s Health Insurance Program Financial System, otherwise known as MACFin. MACFin is part of a broader initiative to modernize federal Medicaid IT systems.By: Mark KrempleyNovember 9, 2018Topics: NewsRead more of Ad Hoc begins work on MACFin
HealthCare.gov turns fiveOver the past five years, Ad Hoc has played a critical role in the recovery effort for HealthCare.gov. Our efforts embody the core values we hold today: an emphasis on practicality and a focus on the people impacted by our work.By: Tony GarvanNovember 2, 2018Topics: News, Health It, ProductRead more of HealthCare.gov turns five
Our four day discovery sprint with San JoseThe focus of our sprint was MySanJose, a mobile app that residents use to make service requests of five services, such as reporting abandoned vehicles, or graffiti.By: Kaitlin Devine, Larry BafundoOctober 25, 2018Topics: Product, Design, Research, MobileRead more of Our four day discovery sprint with San Jose
Ops Camp 1.0Ad Hoc recently held a two-day OpsCamp in Chicago, IL, focused on helping team members learn through sessions, activities, and simulations.By: Mike AuclairOctober 10, 2018Topics: Engineering, DevopsRead more of Ops Camp 1.0
Saying goodbye to middleware, or retiring homework for fun and freshnessToday is a bittersweet day for Ad Hoc Engineering, as we fully retire middleware, one of our Engineering homework assignments. Middleware was replaced in our homework pools for engineering positions by noclist.By: Mike AuclairOctober 3, 2018Topics: EngineeringRead more of Saying goodbye to middleware, or retiring homework for fun and freshness
Validating business rules and building confidence through testsDigital transformation or legacy modernization efforts, while motivated by concerns such as finances, new technology, or shifting priorities, can be risky endeavors from a logistical perspective, and are often dominated by the needs of operations.By: Paul SmithJuly 16, 2018Topics: EngineeringRead more of Validating business rules and building confidence through tests
Award: CMS Medicare Coverage ToolsRecently Ad Hoc was awarded a task order from The Centers for Medicare & Medicaid Services for Medicare Coverage Tools. The program centers around developing a replacement for the current Medicare Plan Finder.By: Greg GershmanJuly 9, 2018Topics: News, Health ItRead more of Award: CMS Medicare Coverage Tools
Greg Gershman at Code for America Summit on reshaping the government technology ecosystemYesterday, co-founder and CEO Greg Gershman spoke at the Code for America Summit for a session on Reshaping the Government Technology Ecosystem and what was needed to effect real, sustained change at scale.By: Kaitlin DevineJune 1, 2018Topics: Ideas, NewsRead more of Greg Gershman at Code for America Summit on reshaping the government technology ecosystem
A phased approach to modular contractingUsing multiple, small contracts does not necessarily guarantee this result, but you can build better products and get better at incorporating new information as you go.By: Kaitlin DevineMay 30, 2018Topics: IdeasRead more of A phased approach to modular contracting
Ad Hoc at the Code for America Summit 2018Hang out with Ad Hoc at this year’s Code for America Summit in Oakland, May 30 - June 1, 2018. Here’s some of the talks we’re excited about.By: Daniel OneilMay 29, 2018Topics: NewsRead more of Ad Hoc at the Code for America Summit 2018
Ad Hoc at RevTechX - California’s digital revolution conferenceAd Hoc CEO and co-founder Greg Gershman will speak today at a session called, HealthCare.gov: From Disaster to Operational Success.By: Dave WeinbergMay 16, 2018Topics: NewsRead more of Ad Hoc at RevTechX - California’s digital revolution conference
Ad Hoc at 2018 Health DatapaloozaThis morning marks the start of 2018 Health Datapalooza, “the gathering place for people and organizations creating knowledge from data and pioneering innovations that drive health policy and practice”.By: Daniel OneilApril 26, 2018Topics: News, Api, DataRead more of Ad Hoc at 2018 Health Datapalooza
Launch: VA appeals transparency toolAd Hoc helped our clients at the U.S. Department of Veterans Affairs and the U.S Digital Service launch an improved Appeals Status tool to increase transparency and enable Veterans to track the progress of their benefits claims appeals.By: Elizabeth LewisMarch 28, 2018Topics: NewsRead more of Launch: VA appeals transparency tool
Getting great people on government contractsMost contracts I’ve seen have a period of performance that starts the day after the award. That doesn’t give the winning vendor much time to assemble an excellent team.By: Kaitlin DevineMarch 20, 2018Topics: IdeasRead more of Getting great people on government contracts
Quality Payment Program at HIMSS18There’s lots of great sessions and resources at the 2018 HIMSS Conference & Exhibition around the Quality Payment Program. Ad Hoc is the prime contractor on the Quality Payment Program Front End Development Services project.By: Daniel OneilMarch 11, 2018Topics: News, Health ItRead more of Quality Payment Program at HIMSS18
The launch of the Quality Payment Program websiteToday marks a milestone for our Quality Payment Program Front End Development Services program — the public launch of the submission system for clinicians in the Quality Payment Program.By: Greg GershmanMarch 11, 2018Topics: Health It, NewsRead more of The launch of the Quality Payment Program website
Ad Hoc awarded CMS contract under the ADELE-QRI BPAToday, Ad Hoc was one of six companies to receive a prime contract award under the Agile Delivery to Execute Legislative Endeavors for Quality Related Initiatives Blanket Purchasing Agreement from CMS.By: Daniel OneilMarch 10, 2018Topics: NewsRead more of Ad Hoc awarded CMS contract under the ADELE-QRI BPA
Moving into UXI have an anthropology degree, and I believe that working in User Experience (UX) research is one of the most meaningful applications of that training.By: Lauryl ZenobiMarch 1, 2018Topics: Research, User Experience, Life at Ad HocRead more of Moving into UX
Why we use homework to recruit engineersOne challenge is finding a way to evaluate technical ability without an in-person technical interview. We do this by issuing homework assignments to candidates to be completed on their own time.By: Mike AuclairFebruary 26, 2018Topics: Engineering, Life at Ad HocRead more of Why we use homework to recruit engineers
Developer-driven focus management for single-page applicationsThis post will outline some best practices for focus management, and how it relates to accessibility.By: Trevor PierceFebruary 16, 2018Topics: Accessibility Compliance, Design, EngineeringRead more of Developer-driven focus management for single-page applications
Ad Hoc sponsors Code for America SummitWe’re looking forward to meeting with potential teammates and hearing from a great speaker lineup of leaders in the field of government digital services.By: Daniel OneilFebruary 13, 2018Topics: NewsRead more of Ad Hoc sponsors Code for America Summit
Ad Hoc partners with Fearless on CMS Blue ButtonAd Hoc is supporting our partner, Fearless, to make Blue Button even more useful to more people. Blue Button is one of the earliest modern examples of creating government technology that empowers people to make decisions based on data.By: Greg GershmanFebruary 12, 2018Topics: News, Api, Health It, DataRead more of Ad Hoc partners with Fearless on CMS Blue Button
Staying agile in a shutdownToday marks the first workday since the federal government shutdown. As a federal contractor helping run several large systems, we seek to be of greatest use to our customers and for the people we all seek to serve.By: Curtis MejeurJanuary 22, 2018Topics: IdeasRead more of Staying agile in a shutdown
This is a testDetails have emerged as to just how bad the bad design was that led to the false ballistic missile alert in Hawaii last weekend.By: Greg GershmanJanuary 19, 2018Topics: Ideas, DesignRead more of This is a test
What Jurassic Park can tell us about human resilience and human-centered designThe ways we engage with government websites and services reveals the resilience of people. We work to adapt to processes and make the technology work for our purposes even when they aren't suited to us.By: Lindsay FerrisDecember 21, 2017Topics: Research, DesignRead more of What Jurassic Park can tell us about human resilience and human-centered design
Faith in the foundations: Lessons from DC history for compassionate designIn our work designing, building, and maintaining websites, we could take a lesson from the 19th Street Baptist Church, and the many other religious buildings throughout DC that have served as homes for multiple faiths over time.By: Elissa Frankle, Nikki CarelockDecember 15, 2017Topics: ResearchRead more of Faith in the foundations: Lessons from DC history for compassionate design
Ad Hoc at the ISM ConferenceISM is the largest health & human services technology event dedicated to improving the delivery of health and human services programs.By: Daniel OneilOctober 25, 2017Topics: NewsRead more of Ad Hoc at the ISM Conference
Ideas for creating mobile applications for VeteransRecently, the U.S. Department of Veterans Affairs released a Request for Information looking for ideas in how to create mobile applications for Veterans. Here's a summary of our response.By: Greg GershmanOctober 25, 2017Topics: Ideas, MobileRead more of Ideas for creating mobile applications for Veterans
Stop your (business rules) engines!One of the many surprising artifacts of the initial failed HealthCare.gov launch was a “business rules engine.” This was a new concept for most of the team that helped rescue the site.By: Paul SmithOctober 10, 2017Topics: Ideas, Engineering, ProductRead more of Stop your (business rules) engines!
Guest lecture at the Rhode Island School of DesignAd Hoc Creative Director Danny Chapman recently guest lectured at a Civic Design class at the Rhode Island School of Design.By: Danny ChapmanOctober 6, 2017Topics: Design, NewsRead more of Guest lecture at the Rhode Island School of Design
Accessibility compliance: Start with the right toolsWhen people ask what I do for a living, I reply “Web accessibility designer.” I'm proud of that fact; I get the chance to make the web better every working day.By: Trevor PierceSeptember 14, 2017Topics: Accessibility, DesignRead more of Accessibility compliance: Start with the right tools
Soapbox: DevOps with the Ad Hoc Infrastructure teamSoapbox is an open source software platform for building and deploying web applications using cloud providers like AWS. It represents our take on DevOps-done-right.By: Ryan Nagle, Mickin SahniAugust 23, 2017Topics: Engineering, DevopsRead more of Soapbox: DevOps with the Ad Hoc Infrastructure team
R&D: BEAM clustering with AWS Auto ScalingSomething we pride ourselves on at Ad Hoc is our preference to own the operations and maintenance for the things we build.By: Mike AuclairAugust 22, 2017Topics: EngineeringRead more of R&D: BEAM clustering with AWS Auto Scaling
Easy eclipse viewing with #remotelifeSometimes, a once-in-a-generation event comes along to mess with your work day. Fortunately for Ad Hoc team members,By: Danny ChapmanAugust 21, 2017Topics: Life at Ad HocRead more of Easy eclipse viewing with #remotelife
James' uptime beard - #remotelife at Ad HocI check my phone for PagerDuty alerts and pull my mustache from between my lips. Vets.gov was available through the night; I won’t need to shave this morning.By: James KassemiAugust 8, 2017Topics: Life at Ad HocRead more of James' uptime beard - #remotelife at Ad Hoc
UX Offsite 2017 in Portland, OregonOur growing UX team got together in real life in beautiful Portland, Oregon last week to talk, work, drink lots of coffee and tea, eat, and generally, spend some quality time together.By: Danny ChapmanJuly 28, 2017Topics: User Experience, Design, Research, Life at Ad HocRead more of UX Offsite 2017 in Portland, Oregon
Ad Hoc and DHS FLASHIn November 2016, Ad Hoc was one of small group of companies selected as awardees on the Department of Homeland Security's FLASH (FLexible Agile Support for the Homeland) contract.By: Greg GershmanJuly 26, 2017Topics: NewsRead more of Ad Hoc and DHS FLASH
Needed: Full stack software developer for short-term, high-impact project in SacramentoAd Hoc is looking for two Frontend Web Developers for a project in Sacramento, CA to help the California Department of Motor Vehicles create a new driver license / ID card program.By: Daniel OneilJuly 3, 2017Topics: EngineeringRead more of Needed: Full stack software developer for short-term, high-impact project in Sacramento
#remotelife is for the birdsThis spring, a robin decided to use my rain gutter’s downspout for her nest. I grabbed my phone, fired up a meeting room, and let everyone know that we had a live stream of the nest.By: Scott MurrayJune 28, 2017Topics: Life at Ad HocRead more of #remotelife is for the birds
How to run a gameday exercise in complex, multi-product environmentsIn my role as Senior Software Developer here at Ad Hoc, I recently led a gameday exercise for a number of systems we support for the Centers for Medicare & Medicaid Services.By: Chris GansenJune 21, 2017Topics: Engineering, DevopsRead more of How to run a gameday exercise in complex, multi-product environments
Sophia’s #remotelife at Ad HocI love the flexibility to cowork with other members of Ad Hoc when I need human contact, or to hole up in my basement den when I need to focus in solitude.By: Sophia DengoJune 12, 2017Topics: Life at Ad HocRead more of Sophia’s #remotelife at Ad Hoc
Getting help, fastHealthCare.gov has a service called Find Local Help that allows people to search for one-on-one help. This vital search had problems sustaining more than a small set of searches at a time.By: Brian KingJune 9, 2017Topics: Engineering, Health It, DataRead more of Getting help, fast
Katie Gwinn’s #remotelife at Ad HocI have found working remotely has been invaluable in being able to pursue my career while balancing the demands of a family.By: Katie GwinnJune 9, 2017Topics: Life at Ad HocRead more of Katie Gwinn’s #remotelife at Ad Hoc
Curtis’ #remotelife at Ad HocWorking remotely is pretty cool. It's by no means a breeze, and it comes with its own set of difficulties, but one thing I've come to greatly enjoy is the ability to eat amazing food.By: Curtis MejeurApril 11, 2017Topics: Life at Ad HocRead more of Curtis’ #remotelife at Ad Hoc
Ad Hoc begins user experience research work on Hospital Quality Reporting ProjectAd Hoc is providing the User Experience Research team, four professionals responsible for conducting all research.April 10, 2017Topics: News, Research, User Experience, Health ItRead more of Ad Hoc begins user experience research work on Hospital Quality Reporting Project
Danny Chapman’s #remotelife at Ad HocI’m Danny Chapman, Creative Director at Ad Hoc. In my current role, I assist other design teams where I’m needed, and advocate for good design principles in all of the work we do.By: Danny ChapmanApril 6, 2017Topics: Life at Ad HocRead more of Danny Chapman’s #remotelife at Ad Hoc
Introducing CohortsToday marks the launch of Cohorts, a service of Ad Hoc that allows us to conduct incisive research with groups of relevant people to make government digital services work better for all.By: Daniel OneilMarch 13, 2017Topics: News, ResearchRead more of Introducing Cohorts
South by Ad HocThe SXSW Interactive Festival begins tomorrow in Austin, TX, and three Ad Hoc staff will be there. Greg Gershman, Leanna Sharkey, and Dan O'NeilBy: Daniel OneilMarch 9, 2017Topics: NewsRead more of South by Ad Hoc
Digital collaboration at the VA - Federal News RadioAd Hoc CEO and Founder Greg Gershman and our partners discuss the large-scale collaboration that's necessary to solve the many issues with "funneling 500 Department of Veterans’ Affairs websites into one portal."February 27, 2017Topics: NewsRead more of Digital collaboration at the VA - Federal News Radio
Ben Kutil’s #remotelife at Ad HocI'm Ben Kutil, product manager and designer for Ad Hoc’s work with CMS on HealthCare.gov. I’ve worked independently for 8 years, and value the flexibility and focus remote work provides.By: Ben KutilFebruary 21, 2017Topics: Life at Ad HocRead more of Ben Kutil’s #remotelife at Ad Hoc
Don't go chasing waterfallsAt our Code for America session, staff shared their paths in civic tech, tools and practices for stakeholder communications, and challenges and opportunities for small tech companies in government contracting.November 2, 2016Topics: NewsRead more of Don't go chasing waterfalls
Presentation at Web Content Mavens Meetup on content-driven user experiencesTonight, Ad Hoc User Experience Research Manager Laura Ellena gave a presentation at the Web Content Mavens meetup in Washington, D.C. called MavenMini - Content-Driven User Experiences.By: Leanna MillersharkeySeptember 22, 2016Topics: Research, NewsRead more of Presentation at Web Content Mavens Meetup on content-driven user experiences
Paul Smith at Chi Hack NightAd Hoc Chief Technology Officer and Co-founder Paul Smith spoke tonight to Chi Hack Night, Chicago's weekly event to build, share & learn about civic tech.August 26, 2016Topics: NewsRead more of Paul Smith at Chi Hack Night
VA awards Vets.gov contract to Ad HocThe U.S. Department of Veterans Affairs (VA) today announced the award of a contract to a team of technology vendors led by Ad Hoc LLC, to design, develop, and operate vets.gov.By: Daniel OneilMay 4, 2016Topics: NewsRead more of VA awards Vets.gov contract to Ad Hoc
The HealthCare.gov rescueIn the days following the initial launch of HealthCare.gov, Greg Gershman and Paul Smith, who would eventually go on to found Ad Hoc, joined a group gathered to rescue the site.By: Paul SmithFebruary 9, 2016Topics: News, Health ItRead more of The HealthCare.gov rescue
Podcast on responsive design at Vets.govToday, Ad Hoc Creative Director Danny Chapman joined Vets.gov USDS Design Lead Emily Wright-Moore in a podcast about the vets.gov project on Responsive Web Design.By: Danny ChapmanFebruary 8, 2016Topics: DesignRead more of Podcast on responsive design at Vets.gov
Patient EvaluationsFaced with a growing backlog of claims, we built a new, flexible solution that helps VA medical examiners do what they do best — help patients get the care they need.By: Danny ChapmanApril 7, 2015Topics: NewsRead more of Patient Evaluations
Vets.govCreating a new way for Veterans to get the services they need.By: Danny ChapmanApril 7, 2015Topics: NewsRead more of Vets.gov
Window Shopping at HealthCare.govWe delivered HealthCare.gov's first window shopping application, empowering millions of Americans to quickly comparison shop for health insurance.By: Danny ChapmanApril 7, 2015Topics: Health ItRead more of Window Shopping at HealthCare.gov