Conversation design: A tool for inclusivity

January 19, 2023

It may seem obvious, but often forms feel more like interrogations than conversations. State your name. Next. Phone number. Next. They can lack any sense of dialogue, but also feel downright rude.

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Pushup: a new tool for creating dynamic web apps

January 11, 2023

To build and maintain server-side web applications faster and easier, we’ve created a new tool: Pushup. We designed Pushup for the Go programming language as a page-oriented, server-side web framework, similar to applications developed in PHP, Ruby on Rails, and Django for Python.

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One year since the President’s executive order on customer experience, and much remains to be done

December 15, 2022

A year ago, the Biden administration released the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, commonly referred to as the CX EO.

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Why defining your product is an essential question in government digital services

December 09, 2022

One of the most important questions in government digital services is “what is our product?“

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Teamwork makes the dream work: Managing effective product analytics projects

November 09, 2022

Whether you’re starting a new product analytics collaboration or trying to get a current one back on track, good partnerships require a well-structured, traceable process.

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Running usability sessions with assistive technology users: a guide for beginners

November 02, 2022

Even with accessibility specialists at our side, there are additional ways accessibility newcomers can and should prepare to run research with assistive technology users.

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Platforms: More value, more quickly, more securely

October 27, 2022

Adopting a platform strategy should be a key component of how government agencies design and deliver digital services.

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A look under the hood of the new student loan debt relief application

October 21, 2022

As we did with, let’s take a quick look and see what we can learn about the implementation of this application from a systems design perspective.

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How to use product operations to scale the impact of government digital services

October 19, 2022

We’ve found that product operations can help scale impact by putting objective indicators at the center of product decision-making.

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How to build a data team when you’re not sure where to start

September 27, 2022

Using data to improve government digital services is crucial. But before you can build your data team, it’s important to understand the various data roles and data team structures that can help you maximize your impact.

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Accelerating the ATO process with a platform approach

September 20, 2022

Building compliance into a platform can accelerate security approval, which can also help speed up delivery of critical services to the public. In this post, we’ll explore how it’s done.

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Building trust with users for long-term platform success

September 14, 2022

Building trusting relationships with your platform users is a powerful way to ensure your product remains strong and healthy and those using it have a positive experience. In this post, we outline ways that will put you on a path to achieving these goals.

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