Blog

The 21st Century IDEA Act Playbook Part 1: Accessibility, appearance, and overlap

August 15, 2019

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Reading the IDEA Act, I saw much of how Ad Hoc works with our customers on government digital services. I thought it would be helpful to share our experience in implementing these kinds of digital services.

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Defining digital services and what they mean for product teams

August 14, 2019

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We don’t have a shared definition for what government digital service means. This post offers one perspective by outlining how we think about digital services and how these ideas relate to our product practice.

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Ad Hoc proudly sponsors the Write/Speak/Code conference

August 12, 2019

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Ad Hoc is a proud sponsor of Write/Speak/Code and their mission to support technologists of marginalized genders. This year, we want to do more.

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Expanding the possible with the Find Local Help tool

June 20, 2019

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Find Local Help is a tool from Healthcare.gov that connects people to in-person, one-on-one help signing up for health insurance. In 2017, CMS contracted with Ad Hoc to improve the performance and user experience of the tool.

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A case for incremental change and accessibility

June 18, 2019

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As we consider accessibility, we also need to keep in mind the impact of disruptions, particularly for audiences who rely on predictability and for whom recreating their accommodations can be a painful process.

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Prototyping the Ad Hoc Hotel & Casino

June 13, 2019

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We used this scenario to introduce people to the human-centered, service-design-rooted processes we employ to understand a problem, learn quickly, and adjust.

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Three Ad Hoc-supported projects win FedHealthIT awards

June 11, 2019

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The Centers for Medicare & Medicaid Services won for their work on the Beneficiary Claims Data API and the Federally Facilitated Marketplace Cloud Migration, while the Department of Veterans Affairs won for Lighthouse, their API program.

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Product management at Ad Hoc

May 31, 2019

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At Ad Hoc, we define product management as “the practice of shipping the right things, given business goals, user needs, and constraints.” It’s a discipline, not a process, for maximizing value.

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Successful procurements are built on strong relationships

May 30, 2019

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My theory is that a more relationship-based approach would better enable the government to have success on technology procurements than the seemingly distant and transactional relationship that appears to often exist in traditional procurement.

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New services from the Ad Hoc Innovation team

May 23, 2019

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Today, we’re excited to announce that Ad Hoc is launching a new set of services from our Innovation team.

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Ad Hoc wins place on Medicare Payment System Modernization BPA

May 17, 2019

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Earlier this month, the Centers for Medicare & Medicaid Services (CMS) awarded Ad Hoc a place on the Medicare Payment System Modernization (MPSM) Blanket Purchase Agreement (BPA).

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Becoming stewards of the social infrastructure

May 03, 2019

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As an organization committed to improving social infrastructure, we must also put our research, design, product, and engineering skills to work on all aspects of public service delivery.

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