Blog

The 21st Century IDEA Act Playbook Part 5: Scaling design systems

September 10, 2019

The details of how the Office of Management and Budget will interpret this mandate into regulation are still to be determined, and it’s important that those regulations provide a smart, flexible way for agencies to adopt the USWDS.

Read more → of The 21st Century IDEA Act Playbook Part 5: Scaling design systems

The 21st Century IDEA Act Playbook Part 4: Prioritize modernization with user research

September 04, 2019

The 21st Century IDEA Act mandates that every agency prioritize public services that need modernization. The best way for agencies to prioritize their services is to thoroughly research how users interact with those services.

Read more → of The 21st Century IDEA Act Playbook Part 4: Prioritize modernization with user research

Ad Hoc wins contracts to continue support of Veteran digital services

August 28, 2019

Recently, Ad Hoc and our prime contractor partners at Oddball and GovernmentCIO won two contracts from the Department of Veterans Affairs to support the VA’s Veteran-Facing Services Applications and Platform programs.

Read more → of Ad Hoc wins contracts to continue support of Veteran digital services

The 21st Century IDEA Act Playbook Part 3: Customized, mobile-friendly experiences

August 26, 2019

Today, we’ll finish up the first section of the IDEA Act with the final two requirements for public websites and digital services.

Read more → of The 21st Century IDEA Act Playbook Part 3: Customized, mobile-friendly experiences

What makes an API simple?

August 23, 2019

Whenever you're trying to make something simple, it's important to think of the people who are using your tool.

Read more → of What makes an API simple?

The 21st Century IDEA Act Playbook Part 2: Search, security, and serving users

August 21, 2019

In this section, I’ll continue looking at the IDEA Act’s new requirements for public websites and digital services, including a deep dive into what it means to design services around the needs of your users.

Read more → of The 21st Century IDEA Act Playbook Part 2: Search, security, and serving users

The 21st Century IDEA Act Playbook Part 1: Accessibility, appearance, and overlap

August 15, 2019

Reading the IDEA Act, I saw much of how Ad Hoc works with our customers on government digital services. I thought it would be helpful to share our experience in implementing these kinds of digital services.

Read more → of The 21st Century IDEA Act Playbook Part 1: Accessibility, appearance, and overlap

Defining digital services and what they mean for product teams

August 14, 2019

We don’t have a shared definition for what government digital service means. This post offers one perspective by outlining how we think about digital services and how these ideas relate to our product practice.

Read more → of Defining digital services and what they mean for product teams

Ad Hoc proudly sponsors the Write/Speak/Code conference

August 12, 2019

Ad Hoc is a proud sponsor of Write/Speak/Code and their mission to support technologists of marginalized genders. This year, we want to do more.

Read more → of Ad Hoc proudly sponsors the Write/Speak/Code conference

Expanding the possible with the Find Local Help tool

June 20, 2019

Find Local Help is a tool from Healthcare.gov that connects people to in-person, one-on-one help signing up for health insurance. In 2017, CMS contracted with Ad Hoc to improve the performance and user experience of the tool.

Read more → of Expanding the possible with the Find Local Help tool

A case for incremental change and accessibility

June 18, 2019

As we consider accessibility, we also need to keep in mind the impact of disruptions, particularly for audiences who rely on predictability and for whom recreating their accommodations can be a painful process.

Read more → of A case for incremental change and accessibility

Prototyping the Ad Hoc Hotel & Casino

June 13, 2019

We used this scenario to introduce people to the human-centered, service-design-rooted processes we employ to understand a problem, learn quickly, and adjust.

Read more → of Prototyping the Ad Hoc Hotel & Casino