Blog

How to keep your research practice going in a remote world

May 12, 2020

Instead of hitting pause on user research plans, now is the time to understand the benefits of remote research.

Read more → of How to keep your research practice going in a remote world

Accessibility Camp 2020

April 20, 2020

This January, 33 Ad Hoc team members came together in sunny Orlando, Florida for the first Ad Hoc Accessibility Camp, a three-day gathering to learn and practice making our services more accessible.

Read more → of Accessibility Camp 2020

Modernizing how Medicare beneficiaries find and enroll in coverage

April 09, 2020

Our approach to the Medicare Plan Finder was to build a tool and process that would allow us to continuously improve what we provided to beneficiaries and those who support them.

Read more → of Modernizing how Medicare beneficiaries find and enroll in coverage

Ad Hoc wins contract to continue support of HealthCare.gov

February 25, 2020

Ad Hoc is honored by CMS’s continued trust in our team, and we’re thrilled to continue putting our team’s skills towards creating an intuitive and reliable experience for people signing up for healthcare.

Read more → of Ad Hoc wins contract to continue support of HealthCare.gov

Four myths about applying human-centered design to government digital services

February 20, 2020

While human-centered design (HCD) is gaining traction, its underlying concepts are sometimes misunderstood. This can mislead teams into thinking they’re working in a human-centered way when in fact, their work is largely driven by requirements.

Read more → of Four myths about applying human-centered design to government digital services

Accessibility without fear and beyond compliance

February 07, 2020

Accessibility isn't just about checking a box. It's about an equitable, inclusive future for all.

Read more → of Accessibility without fear and beyond compliance

Why design skills are a power-up for researchers

January 23, 2020

Figuring out your research questions, finding participants, and doing the research are only part of the challenge. Perhaps the most significant work comes when you need to tell the story of your research.

Read more → of Why design skills are a power-up for researchers

Dependency audits on JavaScript projects

December 17, 2019

To help improve the security of our projects, we integrated a way to audit our application dependencies into our agile development process.

Read more → of Dependency audits on JavaScript projects

Anthropology techniques in human-centered design: The deep hang

November 22, 2019

Anthropologist Clifford Geertz has a great story about a wink. If you’re in a crowded room and you happen to see someone twitch their eye, what do you think: That they just shared an intimate joke with someone? That they have a nervous tic? That an eyelash is stuck in...

Read more → of Anthropology techniques in human-centered design: The deep hang

The case for listening to enterprise users

November 12, 2019

For companies that rely on consumer sales, there’s a clear business case for creating intuitive, pleasurable user experiences. But what about situations where the consumer or end user is not the customer? Where the organization is the customer, there may seem to be less incentive to design around the needs...

Read more → of The case for listening to enterprise users

Ad Hoc awarded contract to support VA healthcare modernization

November 05, 2019

Ad Hoc, as part of a team led by prime contractor Liberty IT Solutions, LLC (Liberty), has been awarded a contract to support a critical Department of Veterans Affairs (VA) healthcare modernization project.

Read more → of Ad Hoc awarded contract to support VA healthcare modernization

Navigating government barriers to human-centered design

October 22, 2019

Human-centered design practitioners in government face an entirely different world of constraints and incentives than their industry peers. For human-centered design folks entering government work, these constraints can feel like a barrier to designing better services.

Read more → of Navigating government barriers to human-centered design