Running usability sessions with assistive technology users: a guide for beginners

November 02, 2022

Even with accessibility specialists at our side, there are additional ways accessibility newcomers can and should prepare to run research with assistive technology users.

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Platforms: More value, more quickly, more securely

October 27, 2022

Adopting a platform strategy should be a key component of how government agencies design and deliver digital services.

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A look under the hood of the new student loan debt relief application

October 21, 2022

As we did with, let’s take a quick look and see what we can learn about the implementation of this application from a systems design perspective.

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How to use product operations to scale the impact of government digital services

October 19, 2022

We’ve found that product operations can help scale impact by putting objective indicators at the center of product decision-making.

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How to build a data team when you’re not sure where to start

September 27, 2022

Using data to improve government digital services is crucial. But before you can build your data team, it’s important to understand the various data roles and data team structures that can help you maximize your impact.

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Accelerating the ATO process with a platform approach

September 20, 2022

Building compliance into a platform can accelerate security approval, which can also help speed up delivery of critical services to the public. In this post, we’ll explore how it’s done.

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Building trust with users for long-term platform success

September 14, 2022

Building trusting relationships with your platform users is a powerful way to ensure your product remains strong and healthy and those using it have a positive experience. In this post, we outline ways that will put you on a path to achieving these goals.

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Building a trauma-informed research practice

September 06, 2022

Through our trauma-informed research practice, we’re working to help agencies better understand trauma. From there, we can help them improve how they meet individuals’ needs by offering assistance without triggering existing wounds or creating new ones.

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Connect the dots across your agency with product portfolio management

August 30, 2022

Product portfolio management is an essential strategy for tracking initiatives across a large organization. Here are our recommendations that will help set your teams up for success and deliver better outcomes for your customers.

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Using a product approach to build and modernize APIs

August 23, 2022

Hear from our team who spoke at the CMS Convergence event about how we use a product approach when developing APIs and the benefits that come from doing so.

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Using a continuous ATO for better compliance and real-time data

August 16, 2022

The ATO process can be a taxing, frustrating process that may slow down innovation on federal web applications. But enabling a continuous ATO can bring about a number of key benefits to both the program teams and those who review the ATO application.

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A remote-first guide to remote culture

August 09, 2022

As more organizations consider remote work, it’s important to understand what it entails and how to ensure all team members feel supported. In this piece, we share a few practices we’ve found success with.

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