Alex Mack
Alex Mack's blog posts
What research can do: A maturity model for government agencies
Maturing a process is not easy, even if there is interest. It’s incumbent on human-centered design practitioners to recognize where an agency is with their practice, so they can identify how to help them grow.
The impact of internal incentives on product outcomes
Agencies that take the time to set outcome-based North Stars, align their internal incentives to reward outcomes, and empower their product owners are better prepared to build excellent products for the public.
How bad incentives can lead projects astray, and how to set things straight
While there is a great deal written about how perverse incentives can lead to unintended outcomes, we wanted to focus on how using the right incentives can drive the right behaviors — both at the individual and organizational levels.
The 21st Century IDEA Act Playbook Part 4: Prioritize modernization with user research
The 21st Century IDEA Act mandates that every agency prioritize public services that need modernization. The best way for agencies to prioritize their services is to thoroughly research how users interact with those services.