Sarah Julian
Sarah Julian's blog posts
Video: Adding a native mobile app to strengthen your CX strategy
People like to have choices when it comes to accessing the government services they need, and they’re increasingly relying on mobile devices to do so.
Ad Hoc wins place on the HHS Software Integration and Frontend Technology BPA
We are incredibly pleased to be selected for this blanket purchase agreement, as it will allow us to continue supporting the Department of Health and Human Services.
Ad Hoc named a USA Today 2024 Top Workplace
USA Today has named Ad Hoc as one of their Top Workplaces USA for 2024.
Prioritizing Louisiana users to create a better agriculture and forestry website
Your website may be the first interaction your customers have with your organization, so it's critical that you build it around their needs. In this blog post, we explore how the Louisiana Department of Agriculture and Forestry focused on key elements to improve the experience for their users.
Plain language for the win: Improving customer experiences with clearer communication
Plain language may be just one facet to improving customer experience across the federal government, but it’s a powerful way agencies can make their services more accessible to everyone. Learn how the Department of Labor created plain language resources that empowered state unemployment offices to create equitable content for millions of people across the country.
Ad Hoc achieves CMMI-DEV Level 3
Ad Hoc is proud to announce that we’ve been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI) - Development
Ad Hoc named a Washington Post 2023 Top Workplace
The Washington Post has named Ad Hoc as one of their Top Workplaces for 2023 in the Washington, D.C. area.
Introducing Ad Hoc’s Groundwork Delivery Platform
Government agencies are increasingly looking to innovate in ways that can help them quickly deliver high-quality, secure digital services to the public. But they often face challenges in building and deploying their user-facing applications efficiently.
Using open-source LLMs to optimize government data
Companies have been developing and using artificial intelligence (AI) for decades. But we’ve seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022.
Ad Hoc co-founders named finalists for Entrepreneur of the Year award
Recently, Ad Hoc’s co-founders, CEO Greg Gershman and CTO Paul Smith, were named among the Mid-Atlantic finalists for EY’s 37th annual Entrepreneur of the Year awards.
Why new software and new people aren’t enough to transform your customer experience
This shift, from prioritizing an organization’s needs to making the customer’s overall experience the driving force, is an incredible opportunity to positively transform people’s trust in the government.
Eleanor Desai named WashingtonExec 2023 Chief Officer Awards finalist
One of Ad Hoc’s core values is to cultivate great teams. We’ve brought together people from across the country who want to focus their time and talents helping our customers provide positive, efficient experiences for the public they serve.
Achieving greater impact for Veterans with the Veterans Experience Center
Veterans have always played a critical role in how we research and help design products for the Department of Veterans Affairs (VA) and the Veteran community.
Using human-centered design to improve customer experience: an AFCEA discussion
On January 18, 2023, leaders and executives within the public healthcare ecosystem convened at the annual AFCEA Bethesda Health IT Summit.
Using a product approach to build and modernize APIs
Hear from our team who spoke at the CMS Convergence event about how we use a product approach when developing APIs and the benefits that come from doing so.
The new Ad Hoc Accessibility Beyond Compliance Playbook
Follow our plays to better equip your organization and teams with practices that lead to more equitable digital services for all.
Meeting security needs through an inclusive approach
In keeping with this year’s theme of “Embracing Change: Adapting for the Future,” our panel explored the question of what happens when accessibility isn’t integrated into security practices.