Mark Headd

Mark Headd's blog posts

Using generative AI to transform policy into code

Ad Hoc took part in BenCon 2024 — an annual two-day conference hosted by the Beeck Center for Social Impact + Innovation at Georgetown University focused on charting the course to excellence in digital benefits delivery.

Good government gone mobile: 5 apps that showcase the opportunity of mobile in government

In today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.

Mobile apps, choice, and customer experience

We believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.

It’s time to revisit mobile apps as a part of your government CX strategy

It’s time to update our view of native mobile apps to reflect today’s reality for government agencies.

Open data and AI readiness

As federal agencies adopt artificial intelligence to improve their services, the most consequential policy directive impacting how they'll use AI will ultimately turn out to be an OMB memo issued over ten years ago.

The DOJ’s new accessibility rule: A crisis or opportunity for state and local governments?

The Department of Justice (DOJ) recently finalized a new rule that will have major implications for state and local governments across the country.

Two clear signs that you might be underinvesting in your platform

As agencies use platforms to deliver better customer experiences for their digital services, issues occasionally crop up. In this blog post, we talk about 2 common ones we've seen, what they mean, and how to fix them.

How emerging-large companies can help agencies like GSA best achieve their goals

We believe that emerging-large technology companies like Ad Hoc offer the right balance of expert skills, deep knowledge, and capacity for individualized attention that can help you transform your services.

Parking signs and possible futures for LLMs in government

Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.

Funding: The essential ingredient to successful digital modernization

Adequate funding is key to helping teams redesign government services to be more efficient and user-friendly. Read this blog post to learn why funding is so important and how agencies like the Department of Labor are using it in their digital modernization efforts to upgrade critical public benefits.

Engineering smaller burdens

The current Administration has made improving the experience people have using government websites and digital services one of its signature initiatives.

How AI and LLMs will change government websites

With the rise of AI and large language models (LLMs) like ChatGPT, government websites will need to change again in response to these new technologies.

What AI and Large Language Models can bring to government

As artificial intelligence (AI) tools begin to transform technology in general, they too are making their mark in government. At Ad Hoc, drawing on our practical experience with our federal customers and extensive prototyping and research, we believe AI tools present a valuable opportunity.

Announcing the Platform Smells Playbook: Diagnose and fix common problems with your technology platform

At Ad Hoc, we believe that shared technology platforms are often a critical part of government digital modernization efforts.

Introducing Ad Hoc’s Groundwork Delivery Platform

Government agencies are increasingly looking to innovate in ways that can help them quickly deliver high-quality, secure digital services to the public. But they often face challenges in building and deploying their user-facing applications efficiently.

Very long lines: The true cost of technical debt

Technical debt is real debt. It will eventually be paid by someone.

A cloud migration is like a kitchen remodel

Organizations considering a migration to the cloud may not immediately think that television shows like "Help! I Wrecked My House," or "Rescue my Renovation" are relevant to the work that they are doing. But it just so happens that things like renovating a kitchen or putting an addition on your house can hold valuable lessons for moving systems to the cloud.