Mark Headd
Mark Headd's blog posts
Using generative AI to transform policy into code
Ad Hoc took part in BenCon 2024 — an annual two-day conference hosted by the Beeck Center for Social Impact + Innovation at Georgetown University focused on charting the course to excellence in digital benefits delivery.
Good government gone mobile: 5 apps that showcase the opportunity of mobile in government
In today’s digital age, native mobile applications have become essential tools for governments to provide services and information to the public.
Mobile apps, choice, and customer experience
We believe that effective service delivery is about meeting users where they are and providing efficient service delivery across multiple channels.
It’s time to revisit mobile apps as a part of your government CX strategy
It’s time to update our view of native mobile apps to reflect today’s reality for government agencies.
Open data and AI readiness
As federal agencies adopt artificial intelligence to improve their services, the most consequential policy directive impacting how they'll use AI will ultimately turn out to be an OMB memo issued over ten years ago.
Two clear signs that you might be underinvesting in your platform
As agencies use platforms to deliver better customer experiences for their digital services, issues occasionally crop up. In this blog post, we talk about 2 common ones we've seen, what they mean, and how to fix them.
Parking signs and possible futures for LLMs in government
Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.
Engineering smaller burdens
The current Administration has made improving the experience people have using government websites and digital services one of its signature initiatives.
How AI and LLMs will change government websites
With the rise of AI and large language models (LLMs) like ChatGPT, government websites will need to change again in response to these new technologies.
Announcing the Platform Smells Playbook: Diagnose and fix common problems with your technology platform
At Ad Hoc, we believe that shared technology platforms are often a critical part of government digital modernization efforts.
Introducing Ad Hoc’s Groundwork Delivery Platform
Government agencies are increasingly looking to innovate in ways that can help them quickly deliver high-quality, secure digital services to the public. But they often face challenges in building and deploying their user-facing applications efficiently.
Very long lines: The true cost of technical debt
Technical debt is real debt. It will eventually be paid by someone.
A cloud migration is like a kitchen remodel
Organizations considering a migration to the cloud may not immediately think that television shows like "Help! I Wrecked My House," or "Rescue my Renovation" are relevant to the work that they are doing. But it just so happens that things like renovating a kitchen or putting an addition on your house can hold valuable lessons for moving systems to the cloud.
Accelerating the ATO process with a platform approach
Building compliance into a platform can accelerate security approval, which can also help speed up delivery of critical services to the public. In this post, we'll explore how it's done.