White paper: Using human-centered design principles to improve customer experience

Insights on transforming federal health programs

Download the white paper that Ad Hoc, in partnership with AFCEA Bethesda, published on how human-centered design (HCD) is helping public healthcare leaders improve customer experience (CX) for those relying on the their products and services.

You’ll gain a deeper understanding of:

Existing government CX challenges that could benefit from HCD

Where HCD is already helping to solve those challenges

How government leaders will continue to prioritize HCD in their future CX efforts

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