White paper: Using human-centered design principles to improve customer experience

A discussion of cutting-edge industry issues and trends as part of the 2023 AFCEA Bethesda Health IT Summit (HITS) conference

Insights on transforming federal health programs

Download the white paper that Ad Hoc, in partnership with AFCEA Bethesda, published on how human-centered design (HCD) is helping public healthcare leaders improve customer experience (CX) for those relying on the their products and services.

You’ll gain a deeper understanding of:

Existing government CX challenges that could benefit from HCD
Where HCD is already helping to solve those challenges
How government leaders will continue to prioritize HCD in their future CX efforts

To get your free copy of the white paper, please fill out the form below.

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