The modern agency toolkit

At Ad Hoc, we see this launch as a pivotal moment for government technology. For more than a decade, we’ve partnered with agencies to modernize digital services and improve customer experience. USAi.gov now offers a shared foundation that agencies can use — often in partnership with teams like Ad Hoc — to experiment with AI in ways that align with their missions and compliance requirements.

USAi.gov is positioned as “infrastructure for America’s AI future,” and can enable agencies to experiment with and adopt AI at scale more efficiently than traditional procurement approaches. By offering a centralized, secure environment for AI exploration, the platform aims to remove barriers that have historically slowed government adoption of these technologies.

This new platform will open the door for agencies to build essential AI capabilities that every modern government organization should have: intelligent document processing, smart knowledge navigation, communication quality engines, process automation assistants, and plain language translators. These tools address fundamental challenges facing all federal agencies while demonstrating the practical value that AI can have in improving public services and operational efficiency.

What is USAi.gov?

USAi.gov offers three primary service areas designed to accommodate agencies at different stages of AI readiness:

Chat interface: A web-based assistant intended to streamline research, problem-solving, and analytical support across multiple AI models. This interface is designed to allow government employees to experiment with AI capabilities without requiring deep technical expertise.

Management console: Analytics and AI model evaluation tools meant to help agencies understand usage patterns and select appropriate models for specific needs. The console is intended to provide dashboards and usage analytics to track performance and guide adoption strategies.

API integration: A unified framework designed to connect agencies to AI models from OpenAI, Google, Anthropic, and Meta, with the goal of enabling integration into existing government systems.

API foundation for custom development

For agencies considering custom solutions, USAi.gov’s API provides two core endpoints that are intended to power most AI applications:

The Chat Completions endpoint is designed to enable direct interaction with large language models for tasks including document summarization, code generation, and conversational applications. This endpoint is intended to support multiple content types with capabilities varying by model.

The Embeddings endpoint is meant to convert text into numeric vectors representing semantic meaning, forming the foundation for intelligent search systems and Retrieval Augmented Generation (RAG) applications that can combine agency knowledge with AI responses.

Five AI tools every agency should have

Based on our experience working with federal agencies and implementing AI solutions, we believe there are five essential AI capabilities that every agency should consider developing. USAi.gov provides the ideal platform to build these tools quickly and securely:

1. Intelligent document processor

Every agency handles volumes of reports, policies, and documents that require analysis and summarization. An AI-powered document intelligence tool can transform lengthy materials into executive summaries, extract key insights, and identify critical information – saving hours of manual review time. USAi.gov’s chat completions endpoint makes building this capability straightforward while allowing agencies to test different models for optimal performance.

2. Smart knowledge navigator

Traditional search systems force users to guess the right keywords. Every agency should have a semantic search capability that understands a user’s intent and meaning, not just how to match words. By converting existing knowledge bases into intelligent search systems using USAi.gov’s embeddings endpoint, agencies can dramatically improve how employees and the public find critical information.

3. Communication quality engine

Consistent, professional communication is essential for government credibility. Every agency should have AI-assisted tools that help staff draft responses to common inquiries, ensure consistent tone and messaging, and maintain compliance with agency guidelines. USAi.gov’s platform enables agencies to build custom communication assistants that understand their specific voice and requirements.

4. Process automation assistant

Manual administrative tasks drain agency resources and introduce errors. Every agency needs intelligent automation for routine processes like form validation, data entry checking, and compliance verification. These tools free up staff for higher-value work while improving accuracy. USAi.gov’s API enables agencies to build custom automation tools tailored to their specific workflows and requirements.

5. Plain language translator

Government communications often involve complex regulations and technical language that can confuse the public. Every agency should have tools that can translate dense, legal information into clear, accessible language without losing accuracy or nuance. USAi.gov’s models excel at this type of style translation, helping agencies improve the public’s understanding and compliance.

Implementation considerations

Successful USAi.gov adoption typically requires starting with controlled, internal-facing applications using well-defined content. Agencies should consider focusing on problems they understand thoroughly, making evaluation of AI effectiveness more straightforward.

The most effective implementations often progress from web interface experimentation to API prototypes, eventually developing toward sophisticated RAG systems that integrate agency knowledge with AI capabilities. Throughout this progression, measuring time savings, quality improvements, and user adoption provides evidence of value and guides expansion decisions.

The path forward with expert partnership

USAi.gov represents a significant opportunity for agencies to explore AI’s potential within a secure, government-approved framework. However, successful implementation often requires more than just platform access – it demands understanding both the technology’s capabilities and the agency’s specific mission requirements.

The most successful AI implementations combine technical expertise with deep understanding of government operations, compliance requirements, and service delivery challenges. As agencies consider USAi.gov adoption, partnering with organizations that understand both AI capabilities and government modernization can help ensure implementations align with core missions of serving the American people while delivering measurable improvements in efficiency and people’s experience.

At Ad Hoc, we’ve spent over a decade helping government agencies improve customer experience through human-centered design and digital transformation. Our AI practice builds on this foundation, focusing on practical applications that close the gap between consumer technology expectations and public services. We understand that AI tools are not silver bullets, but when applied thoughtfully, they can significantly enhance mission delivery.

To find out how we can help your agency leverage this important new resource, reach out for more information.